The YTel Enterprise Dialer is a Full Call Center Solution.
It maintains both inbound and outbound call handling with skill and priority preferences. Fine tuning your marketing campaigns has never been easier until utilizing the efficiency of our Enterprise Solution. This Solution is a master at tracking calls, reporting agent productivity, and getting in contact with valuable leads.
Inbound Features
- Automatic Call Distribution
- Inbound/Outbound Blending
- Inbound Hangup Auto Callback
- Dynamic Scripts
- IVR and Voicemail Boxes
- Web Pop Forms
- Skill Priority
- Call Tracking
- Overflow Routes
- Custom Greetings/Hold Music
- Superior Reporting
- Inbound Color Notification
Outbound Features
- List Overrides
- Dynamic Scripting
- Pop Webpages w/ Lead Info
- Place Customers on Hold
- Alternate Number Dialing
- Agent or Campaign Callbacks
- Custom Rules for Recycling
- Lead Import via Web API
- Campaign/List Custom CallerID
- External/Internal Call Transfer
- Percentage Dialing by Lists
- Custom Greetings/Hold Music
- Answering Machine Detection
- Agent Login/wait time/Call Stats
Did you know the YTel Enterprise Solution is utilized by both Fortune 500 and small marketing companies in their calling efforts? This full call center marketing solution will allow your company to dial in its marketing campaigns whether inbound, outbound, or blended. Contact us today by filling out the form on this page and we will show you how this solution can help your business.
