10 Things Your Customers Wish You Knew

Brian Keep, Ytel |  

As a contact center manager, customer service and customer experience should be at the top of your priority list. While your agents may be experts on the product or service they're selling, that doesn't mean your customers are. This week, we asked a few customers what they wish agents knew while on a support call. Read on for the results! 

Contact Centers & Their Customer Experience

As a contact center manager, customer service and customer experience should be at the top of your priority list. While your agents may be experts on the product or service they're selling, that doesn't mean your customers are. This week, we asked a few customers what they wish agents knew while on a support call. Read on for the results! 

 

  1. Great service is more valuable than fast service. As HelpScout said, 15 minutes in paradise is better than 5 minutes in hell.

  2. Your employees treat me as well as you treat them.

  3. Looking for inspiration or ways to switch it up for your business? Ask my opinion and heed my advice. I have great ideas!

  4. If you provide great value, the money I spend won’t matter as much.

  5. I love getting exclusive treats and discounts! It makes me feel special.

  6. I don’t ask questions because I'm afraid of looking dumb.

  7. I want to be a brand loyalist, so motivate me to be one!

  8. I don't really know what I want; you need to tell me.

  9. Make the next step of the sales process something reasonable that I'll want to do.

  10. Follow up with me. If I don't feel wanted, I will not deliver or convert the way you want. 

Keeping these in mind throughout the Sales process, you will find that your customers are happier, more engaged with your product, and more likely to give you a referral. And who doesn't want all of those things? Share this with your Sales and Support teams, reminding them that the customer knows best!

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About The Author

Brian Keep, Ytel

Follow me on Linkedin

As the Chief Operating Officer, Brian works consistently with one finger on the pulse and an eye in the sky to ensure that everything technical at Ytel is running smoothly on a daily basis.


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