Ytel Smart Support Solves 100k Tickets

Nick Newsom, Ytel |  

At Ytel, we take our customer support very seriously. As a customer, if you've interacted with one of our Smart Support agents, you have experienced firsthand the value they bring to our team. Which is why we're very excited to share that this past month, we reached 100,000 solved tickets in Zendesk!Ytel Smart Support Solves 100k Tickets with Zendesk

At Ytel, we take our customer support very seriously. As a customer, if you've interacted with one of our Smart Support agents, you have experienced firsthand the value they bring to our team. Which is why we're very excited to share that this past month, we reached 100,000 solved tickets in Zendesk!Ytel Smart Support Solves 100k Tickets with Zendesk

Working with Zendesk, a San Francisco based help-desk software company, has been a huge contributor to our Smart Support team's success. Their software is designed for innovators; the companies who seek out new ways to provide customer service and support.

Using Zendesk has opened many doors for our business; we've contributed to their Community Tips forum and participated in their Annual Community Day in San Francisco last summer. Working with Zendesk has been a great experience for us, and we are proud to use their software to make our business work more efficiently.

Just one more CONGRATULATIONS to our Support team for being an amazing group of individuals who know the Ytel products inside and out, and are always willing and able to support our customers when they need it. 

Cheers to another 100k!

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About The Author

Nick Newsom, Ytel

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Nick has been involved in phone technology for over 20 years. From his early days as a ham radio operator, Nick founded Ytel to give small and medium size businesses access to call center and communications software normally reserved for large corporations. Nick leads with transparency and putting customer service as our number one priority.


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