3 Ways Ytel Account Managers Drive Customer Success

Brandon Wells, Ytel |  

Whether your team is building a new campaign or adding communication capabilities to your platform, having an account manager help drive your team to success and assist in reaching your goals is invaluable. From introducing strategies that spark new ideas to expanding use cases to grow your business, having an account manager as a strategic partner is critical to maximizing your marketing efforts.

From introducing strategies that drive new ideas to expanding use cases to grow your business, the power of an account manager is critical to maximizing your marketing efforts. Read on for 3 valuable ways account managers contribute to customer success.

You’ve heard us say that having a hands on partner for a service provider is key to growing and scaling your business. Ytel’s Account Management team is here to do just that. We work alongside you and help your team succeed regardless of your vertical, use cases, or goals.

1. Operational Efficiency

Work with Ytel’s team to increase efficiency through integrations in the platforms you already use. With Ytel’s platform, you'll be able to communicate with your customers and enable your audience to communicate on the channels they prefer. With powerful SMS and voice capabilities, our team can help integrate communications for the use case that best fits your business.

Once you're up and running, our guidance and expertise doesn't end there. From compliance safeguards to industry best practices, you'll find peace of mind in knowing that your messages are getting delivered through safe, compliant methods. 

2. Grow and Scale

Our team of Account Managers and Technical Support are the best in the business - not only are they well versed in the common problems businesses face in today's tech-focused market, they bring years of experience in communications to the table. From call center managers, marketing and IT, their knowledge base can support your business through anything. 

Our team can help open up new avenues and strategies that drive fresh ideas for your team to expand your footprint and grow your business. New, powerful communication channels, improved tracking and analytics, more conversions. Boom.

3. Discover

With Ytel’s Account Management team, you can learn the best practices of communication, as well as the ins and outs of how communication traffic flows. With this knowledge, you'll discover new use cases for your business to increase overall contact rates, conversions, and ROI.

Having a dedicated account manager always on the line and a way to contact someone directly within the business is important to build trust and ensure productivity on your team. If you're just getting pushed to customer service hotlines when you have real issues arising, there's a bigger problem at stake.

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About The Author

Brandon Wells, Ytel

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Brandon is a member of Ytel's Product team and is instrumental in paving the way for our current and future product offering. Brandon started as a Technical Account Manager where he worked daily with our customers, and he is able to apply that experience and knowledge when building out product roadmaps and studying market trends.

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