Ytel Blog

Posts by Matt Grofsky, Ytel :

5 Tips for Keeping Virtual Teams Connected

By Matt Grofsky, Ytel  |  

During this tech takeover we're living in, more teams are becoming remotely distributed across a worldwide swath of physical locations, cultures and time zones. Virtual is the new ...

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The #1 Sales Prospecting Tool: Still LinkedIn

By Matt Grofsky, Ytel  |  

If you're a salesperson looking to optimize your social media profiles to prospect for leads and potential customers, look no further. We've done the research and the facts are in ...

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If You Aren't Texting, You Aren't Trying

By Matt Grofsky, Ytel  |  

In early 2016, Ytel launched its communications API, which programmatically enables the complex infrastructure of telecom, email, and mail house distribution, all in one API. Some ...

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How JAWS Helps Visually Impaired Agents

By Matt Grofsky, Ytel  |  

We've made it our mission at Ytel to develop features and products that our customers need and see value in. We've had a few customers inquire about implementing the JAWS feature i...

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Technology: APIs in Business & Management

By Matt Grofsky, Ytel  |  

The API serves a multitude of uses, and they're always evolving with new uses and benefits as more functions become apparent to more users. APIs improve the efficiency of developer...

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Elevate Your Agent Training Sessions

By Matt Grofsky, Ytel  |  

Coaching agents is a crucial part of the job for call center managers, but that doesn't mean it has to be a nuisance. Coaching and guidance can go a long way for agents of all skil...

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Ytel Awarded Leader in Call Center Software

By Matt Grofsky, Ytel  |  

We're excited to share that X5 Cloud Contact Center has been ranked a Category Leader in Call Center Software on GetApp.com! The ranking is based on 5 data points, each scored out ...

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Call Recordings: Best Practices for Business

By Matt Grofsky, Ytel  |  

If your business is handling inbound or outbound calls of any kind, call recording is a feature we highly recommend implementing into your phone system. The benefits of call record...

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WebRTC & Enterprise: The Transformation

By Matt Grofsky, Ytel  |  

WebRTC is an advanced, open-source platform that enables high quality communications in network, audio and video components that are typically used in voice and video chat applicat...

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Ytel Contact Center Admin Mobile App Gets an ...

By Matt Grofsky, Ytel  |  

The Ytel Contact Center Admin mobile app has gotten a face lift and some new feature updates! The app is available to download for both iOS and Android users for free, and now oper...

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