Ytel Blog

Posts by Patrick Kennedy, Ytel :

3 Ways to Increase Transparency on Your Team

By Patrick Kennedy, Ytel  |  

What does transparency mean to your team? For us, it means operating in a way that is easy for others to see what's happening with clear end goals in ...

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Customer Experience - Feedback Surveys

By Patrick Kennedy, Ytel  |  

Are you looking for a better way to gain insight into your customer experience with your product/ service, or discover the way they interact with your team? The  most effective way...

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Call Center Agents: Aim for Excellence

By Patrick Kennedy, Ytel  |  

Call center agents are often the only point of contact for customers, so your interactions should be as positive and successful as possible. Whatever ...

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