Job-related stress isn’t necessarily the worst thing in the workplace. If done correctly, a healthy serving of stress for your employees will motivate them to perform well every day. There is, however, a fine line between healthy and unhealthy stress. In the call center environment, agents do feel a lot of stress to perform, sell, and make more connections than their coworkers. If you begin to notice your team members showing signs of overwhelm or high stress, there are a few things you can do to encourage them to take a step back, relax, and regroup.