Employee-Based Onboarding: The Basics

Patrick Kennedy, Ytel |  
Onboarding plays a crucial role in an employee's dedication and loyalty to the company they work for. If a new employee shows up on their first day to find that no one is prepared, they have no real guidance or assistance in getting set up on the job... How welcome will they really feel?

Onboarding plays a crucial role in an employee's dedication and loyalty to the company they work for. We're sharing tips on how to make onboarding as successful as possible every time.

According to this infographic, 31% of people surveyed have quit within the first six months of a job. What is the reasoning behind this? Most of the time, it's due to a lack of organization and process from day one. Here are a few ways you can guarantee a great experience for new hires in any department.

1. Prioritize Training 

A whopping 76% of new employees stated that on the job training was their biggest want in the first week on the job. It's no surprise, really... training puts them on the fast track to success in the company. They can ask questions, fully immerse themselves in the product or service, department policies, expectations, and more.  

2. Get their workstation set up

Provide them with appropriate supplies; their computer, any software access they may need, passwords, WiFi, any communication channels your office uses, among many others. Having these at their fingertips from day one will show the employee that you are well-prepared for their arrival and value their time.

3. Provide a mentor

Whether it's someone in their department or an HR employee, it's crucial for new employees to have a go-to person to ask questions and feel comfortable doing so. Team members who are willing to help support new hires can provide guidance and essentially play a role in their future success at the company.

4. Discuss goals  

Make sure you are on the same page about these goals and set the expectations early.  Using this path makes it clear about what you want want them to achieve, while leaving wiggle room for the employee to stretch their legs and really get to producing.

5. Hold 30-60-90 day reviews

Doing this may seem menial, but with the appropriate expectations set, you'll be able to very easily measure against the previous reviews to see how much they're catching on and where they need to improve. 

6. Perform a thorough knowledge transfer

Provide them with videos, product sheets and demos, any material you have on the company (intro documents, history, etc) so they can get up to speed on product and company knowledge. 

7. Give them a warm welcome

Give your new hires the royal treatment! Hook them up with whatever company swag you have on their first day; t-shirts, coffee mugs, give them a tour of the office, introduce them to the leadership team and everyone in their department. Continue to check in on them throughout the first weeks of employment so they know you're here for them. 

8. Ask for feedback

Once they are successfully onboarded, ask for feedback! Whether it's a short survey or a simple conversation, the more you know about the onboarding experience that you're providing, the better off you'll be for future hires.

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About The Author

Patrick Kennedy, Ytel

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Patrick thrives around customer service challenges and faces them head on with his team. His unique goal is to optimize the customer support team at Ytel through and through, because happy customers are what keeps us thriving in business.

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