Ytel Awarded Leader in Call Center Software

Matt Grofsky, Ytel |  

We're excited to share that X5 Cloud Contact Center has been ranked a Category Leader in Call Center Software on GetApp.comThe ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security. This review site also breaks down specifications such as intended users, devices supported, support options, benefits, and much more. Read on for more about X5 and GetApp!

We're excited to share that X5 Cloud Contact Center has been ranked a Category Leader in Call Center Software on GetApp.comThe ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security. This review site also breaks down specifications such as intended users, devices supported, support options, benefits, and much more. Read on for more about X5 and GetApp! 

GetApp’s Category Leader rankings highlight the top 25 cloud-based business applications for every essential business operation, from call center and customer service, to HR and marketing. The ranking uses five unique data points to assess apps, giving software buyers a shortlist of some of the top cloud-based solutions for their growing business.

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With a maximum high score of 100 up for grabs, each data point is scored out of 20 and weighted equally. If two or more apps have the same score, higher security scores take precedence, followed by reviews, integrations, mobile, and media scores.

Using this list as a point of reference, software buyers and small business owners can get a good sense of the market landscape for whichever software they are looking for.

X5 Cloud Contact Center was ranked highest for the system integrations and the powerful mobile app 

X5 is capable of integrating with more than one hundred top software providers to connect seamlessly with customer’s choice of technology. Additionally, the solution provides a fully integrated and built-in payment system.

The Cloud Contact Center mobile app, available for free download on both iTunes and Google Play, can be used for any X5 admin who find themselves on the go and needing to monitor their business's analytics from anywhere other than the call center floor. The X5 Mobile Admin app makes it a completely seamless experience transitioning from business floor to mobile. We're really excited this was a spotlight ranking for X5 because the mobile app is a very strong piece of the software offering that our customers utilize and find extremely valuable. 

Check out X5 Cloud Contact Center on GetApp here! 

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About The Author

Matt Grofsky, Ytel

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Matt provides Ytel with avenues to do things different. As a software developer with close to 20 years experience, Matt is aggressive on deliverables and is able to get projects done. Matt is a successful inventor and has been founding companies with Nick for the past 15 years.


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