SMS marketing has been so quickly adopted by both small and large businesses, mainly because of the versatility it offers. But you’ll need a big opt-in list to make SMS work for you. Keep reading for some tips on growing your subscriber list.
For businesses who rely on cross-channel marketing tactics to contact leads and customers, the benefits of SMS marketing are hard to ignore.
For businesses who rely on cross-channel marketing to contact leads and customers, the benefits of SMS marketing are hard to ignore.
98% open rate
90% open rate within 3 minutes
91% of people carry mobile devices all day
74% of people form positive impressions of businesses who interact via SMS
Still not convinced? Check out these stats:
80% of professionals use SMS for business purposes
85% of consumers want to engage in two-way conversations with businesses
50% of people make direct purchases from SMS marketing offers
SMS marketing is a permissions-based communications channel. Long code SMS use doesn’t require express consent, but all short code use or marketing materials do! To build a healthy subscriber list compliantly, consider these tips.
Advertising your SMS campaign is essential for building an opt-in list. People can’t opt in to your program if they aren’t aware of it!
SMS campaign promotion is pretty straightforward: “Text JOIN to 123-456 for…” and from there, the sky’s the limit. Are you offering discounts, updates, or news alerts? Clearly specify what you're offering.
Advertising an SMS program on company collateral is a good start.
Promoting your SMS campaign on all company collateral is necessary, but don’t ignore advertising your SMS activities to your current contact list either. You’ll want your email subscribers to opt in. Tell them about it!
Targeting existing contacts raises awareness for your SMS campaign and improves engagement. Consider these promotions:
Ringless voicemail (RVM) campaigns
These contacts already interact with your business, which means they are more likely to opt in to an SMS campaign.
Advertising your SMS program with incentives is an even better way to grow your opt-in list. Ultimately, your marketing campaigns need to provide value to your contacts. That’s up to you! By incentivizing contacts to discover value by opting in, you’re painting a clear picture of exactly what this campaign will offer them.
Campaigns with incentivized opt-in language get 6 times as many subscribers as non-incentivized promotion.
It’s as simple as: “Text JOIN to 123-456 to receive 25% off your next order over $100.”
60% of people opt-in to SMS marketing to receive coupons
50% of people make direct purchases from SMS offers
You may think that incentivizing your acquisition program will give you more opt-outs after the deal expires. Research shows that about 2% of people opt out after joining incentivized SMS campaigns, which is lower than the average opt-out rate of 3.7% for bulk SMS campaigns.
The top reasons for opting out aren’t necessarily related to incentive:
Bad timing - don’t send SMS at odd hours of the day
Frequency - don’t send too many SMS
Tone/content - stay professional, avoid slang
Irrelevant - messages aren’t relevant to subscribers
SMS campaigns should offer value or content that can’t be received from other marketing channels. Unique, channel-exclusive content and offers create campaign value that will draw people in.
Two types of exclusives work well:
People want access to your exclusive offers. There’s perceived value in them that’s hard to ignore. When that value is exclusive to your SMS campaigns, people will want to participate.
“Text JOIN to 123-456 to become a VIP Loyalty Program member. You’ll receive one exclusive deal per week."
You’ve created clear CTAs, put them on all your collateral, and added incentives to make them stand out. Now be patient. Your opt-in list is growing, but you’ve got an important task: delivering value with your SMS marketing.
Doing so gives your program a solid reputation to continue growing your subscriber count and reduce churn.
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Brandon is a member of Ytel's Product team and is instrumental in paving the way for our current and future product offering. Brandon started as a Technical Account Manager where he worked daily with our customers, and he is able to apply that experience and knowledge when building out product roadmaps and studying market trends.