3 Ways to Increase Transparency on Your Team

Patrick Kennedy, Ytel |  

What does transparency mean to your team? For us, it means operating in a way that is easy for others to see what's happening with clear end goals in mind, along with establishing the right steps along the way to achieve those goals. In order for Ytel to achieve success, we are transparent from top to bottom. Here are a few strategies our various departments use to increase transparency successfully!
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What does transparency mean to your team? For us, it means operating in a way that is easy for others to see what's happening with clear end goals in mind, along with establishing the right steps along the way to achieve those goals. In order for Ytel to achieve success, we are transparent from top to bottom. Here are a few strategies our various departments use to increase transparency successfully!
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Use a communication tool like Slack

Having a simple but efficient communication tool like Slack will work wonders not only for transparency, but  teamwork overall. Individual chats, group chats, sharing documents and images, and making calls is just scratching the surface of what Slack does. You can create unique Slack channels based on department or timezone, set reminders with Slackbot, and implement some awesome integrations with some really awesome software on the market today. Read more about those here. 

Slack also has a great Support team that are super active on social media and have a great sense of humor. Working with a communication tool such as Slack will encourage your team to work together, share interesting articles or findings, update the team on their projects. 

Sit in the same area in the office

 Sharing a space with your team will encourage camaraderie, collaboration and community amongst team members. Having shared space will make your team feel like they belong somewhere, and you can take this a step further by encouraging them to deck out their desk space however they want.  Establishing a sense of community as a team unites you, and will encourage the rest of the company to follow suit.

If you have members of your team who are virtual or off-site, not to worry! Make sure you hold a weekly meeting with them via Slack or Google Hangouts, so they feel included and part of the team. This is also a great way to keep the energy up with your remote agents, who may struggle with feeling secluded or uninvolved. For more tips on energizing your team, check out this post. 

Share what you're working on

 Seems simple enough, right? It is! This basic task will clue your team members in on what you're doing, bring to the surface any ways they can help, and provide backup should you need any. Our marketing department uses a platform called DaPulse, which organizes our tasks and assignments by week and month, and has a column breakdown that can be assigned to each team member. This makes it really simple to see what each person is doing for each task, and what their progress is on it.

How does your team achieve transparency? Leave us a comment! 

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About The Author

Patrick Kennedy, Ytel

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Patrick thrives around customer service challenges and faces them head on with his team. His unique goal is to optimize the customer support team at Ytel through and through, because happy customers are what keeps us thriving in business.


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