Ytel Blog

Ytel at Call Center Week 2016

By Hanna Walther, Ytel  |  

It's that time of year... trade show season! We are gearing up for one of our favorite shows all year; Call Center Week in Las Vegas. Will we be seeing you there?

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Govolution & Ytel: An Exciting Partnership

By Hanna Walther, Ytel  |  

We are excited to announce a new partnership with Govolution! Their core service, the Velocity Payment System, will provide our customers with the ability to accept payments throug...

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Ytel API - Direct Mail

By Brian Keep, Ytel  |  

Sending direct mail has never been easier or more secure than with the Ytel API. Adapting the API functionality for direct mail will bring more options and more capabilities for bu...

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The Ytel API - Send Better Email

By Jeremy Bradley, Ytel  |  

Deliver transactional and marketing emails that are secure, reliable, and scalable with the all-new Ytel API. Businesses who implement email marketing strategies, along with other ...

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Ytel API - Voice Communication

By Brian Keep, Ytel  |  

Explore industry leading voice communications with the Ytel API. We’ve built a geographically redundant network that delivers Tier-1 Connectivity and direct access to the world's t...

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The Ytel API is Live!

By Nick Newsom, Ytel  |  

The day has arrived; the Ytel API is here... and it's revolutionizing the way businesses communicate with their customers. Read on for more information on the launch and what we're...

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Ytel Smart Support Solves 100k Tickets

By Nick Newsom, Ytel  |  

At Ytel, we take our customer support very seriously. As a customer, if you've interacted with one of our Smart Support agents, you have experienced firsthand the value they bring ...

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LeadsCon 2016; A Great Success for Ytel

By Nick Newsom, Ytel  |  

We're thrilled to be attending LeadsCon in Las Vegas again this year! We've got a bunch of prizes, gift bags, and other goodies to give away. Come see us at booth #512 to win!  

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The New & Improved Ytel Contact Center Admin ...

By Sean Dailey, Ytel  |  

The Ytel Contact Center Admin app gives call center admins the ability to ensure their floor is operating in the most efficient way possible. Through their smartphone or a tablet, ...

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Ytel API Wins Product of the Year

By Nick Newsom, Ytel  |  

We're very excited to announce that the Ytel API has been awarded the 2016 CUSTOMER Product of the year by TMC! This award recognizes vendors that are advancing the call center, CR...

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