Ytel Blog

Department Guide: SMS Use Cases for Your HR D...

By Sean Dailey, Ytel  |  

How do you communicate with internal employees? Is it efficient? Do you get responses back? If you answered no to either of these questions, SMS may be the right fit for you. As an...

Continue Reading →

Your Business Number is Getting Texts Whether...

By Alex Treichler, Ytel  |  

Yes, you read that right. If the business numbers you use on marketing collateral, your website, business cards, etc. is not enabled to receive text messages, you're leaving so muc...

Continue Reading →

SMS Use Cases & Best Practices: eCommerce

By Brandon Wells, Ytel  |  

eCommerce is a massive market that experiences huge growth year over year - consumers are flocking to online shopping because the experience is so seamless and can be done from the...

Continue Reading →

Looking to Boost your Hiring Process? Try SMS...

By Sean Dailey, Ytel  |  

While contacting candidates via text is still considered a non-traditional approach to the recruiting process, it can totally transform the entire process for both recruiting manag...

Continue Reading →

SMS Guides: Best Practices for Outbound Text ...

By Brian Keep, Ytel  |  

SMS is the king of communication for B2C. Once your business aligns with this reality, the sky is the limit. To help make the transition to fully adapting SMS a smooth process, we'...

Continue Reading →

Voice Guides: Best Practices For Outbound Dia...

By Jeremy Bradley, Ytel  |  

Outbound dialing, sometimes known as cold calling, can be a brutal contact method to engage with and interest prospects. You may have a 'warm lead' list, but it can still be a grin...

Continue Reading →

6 Reasons Why SMS is the Answer for Customer ...

By Patrick Kennedy, Ytel  |  

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

Continue Reading →

Why Your Prospects Want to Text You First

By Hanna Walther, Ytel  |  

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

Continue Reading →

Programmable APIs make it easy to add SMS & v...

By Patrick Kennedy, Ytel  |  

Delivering positive customer experiences is a high priority for businesses across industries. Whether a customer is booking a trip, following up on a purchase, or checking the stat...

Continue Reading →

A Guide to Integrating Communication Capabili...

By Wes Wise, Ytel  |  

The first interaction someone has with your customer's business… Is it going to your website? A phone call from a Facebook Ad? Trying to build a niche CRM is no easy task. Most com...

Continue Reading →
New call-to-action