Ytel Blog

The Contact Center Shift Towards Conversation...

If your contact center is on the brink of integrating with an SMS platform to power more interactions, read on for a few touch points that will make using SMS a no-brainer for your...

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Productive & Creative Ways to Use SMS for You...

As SMS becomes more of an adopted method of communication for businesses and consumers to communicate, the question pivots from why should we use SMS to chat with an audience to ho...

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Industry Guide: How Non-Profits Can Use Voice

The phone is an incredibly powerful tool for many sectors and industries. Nonprofits have unique goals and communication is the biggest driving factor for donations, awareness, att...

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Department Guide: SMS Use Cases for Your HR D...

How do you communicate with internal employees? Is it efficient? Do you get responses back? If you answered no to either of these questions, SMS may be the right fit for you. As an...

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Your Business Number is Getting Texts Whether...

Yes, you read that right. If the business numbers you use on marketing collateral, your website, business cards, etc. is not enabled to receive text messages, you're leaving so muc...

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SMS Use Cases & Best Practices: eCommerce

eCommerce is a massive market that experiences huge growth year over year - consumers are flocking to online shopping because the experience is so seamless and can be done from the...

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Looking to Boost your Hiring Process? Try SMS...

While contacting candidates via text is still considered a non-traditional approach to the recruiting process, it can totally transform the entire process for both recruiting manag...

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Voice Guides: Best Practices For Outbound Dia...

Outbound dialing, sometimes known as cold calling, can be a brutal contact method to engage with and interest prospects. You may have a 'warm lead' list, but it can still be a grin...

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6 Reasons Why SMS is the Answer for Customer ...

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

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Why Your Prospects Want to Text You First

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

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