Ytel Blog

6 Reasons Why SMS is the Answer for Customer ...

By Patrick Kennedy, Ytel  |  

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

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Why Your Prospects Want to Text You First

By Hanna Walther, Ytel  |  

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

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Programmable APIs make it easy to add SMS & v...

By Patrick Kennedy, Ytel  |  

Delivering positive customer experiences is a high priority for businesses across industries. Whether a customer is booking a trip, following up on a purchase, or checking the stat...

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A Guide to Integrating Communication Capabili...

By Wes Wise, Ytel  |  

The first interaction someone has with your customer's business… Is it going to your website? A phone call from a Facebook Ad? Trying to build a niche CRM is no easy task. Most com...

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High Volume, High Conversion Marketing Campai...

By Jeremy Bradley, Ytel  |  

While some businesses need a way to communicate with individual prospects and customers one at a time, there's another piece of the puzzle that remains just as high in demand. Bulk...

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SMS & RVM Outreach Capabilities for A CRM

By Brandon Wells, Ytel  |  

Your CRM has the potential to be an extremely powerful lead generation tool - if you're using it in the right ways! Intrigued? The magic happens when you begin integrating various ...

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Trying to Provide a Better Customer Experienc...

By Sean Dailey, Ytel  |  

Customer experience is one of the fastest growing trends we've seen in the last few years. Businesses who understand the importance of their customers are working hard to adapt and...

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Customer Engagement is Mission Critical. Here...

By Brandon Wells, Ytel  |  

We always hear about how customer experience can make or break a business - and while this is arguably true, engagement tops the list as well. Simply put, the way you interact with...

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Adding SMS to Your Current Application? Start...

By Matt Grofsky, Ytel  |  

Ytel makes the technical aspect of adding text messaging to your application easy. Developers can start sending and receiving text messages within 5 minutes of setup.  Too often th...

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The SMS Marketing Toolkit For Businesses

By Jeremy Bradley, Ytel  |  

In the convoluted and noisy world of marketing, here are the five things every business needs to check off in order to launch and run a successfully converting SMS campaign. This i...

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