Ytel Blog

SMS Use Cases & Best Practices: eCommerce

eCommerce is a massive market that experiences huge growth year over year - consumers are flocking to online shopping because the experience is so seamless and can be done from the...

Continue Reading →

Looking to Boost your Hiring Process? Try SMS...

While contacting candidates via text is still considered a non-traditional approach to the recruiting process, it can totally transform the entire process for both recruiting manag...

Continue Reading →

Voice Guides: Best Practices For Outbound Dia...

Outbound dialing, sometimes known as cold calling, can be a brutal contact method to engage with and interest prospects. You may have a 'warm lead' list, but it can still be a grin...

Continue Reading →

6 Reasons Why SMS is the Answer for Customer ...

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

Continue Reading →

Why Your Prospects Want to Text You First

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

Continue Reading →

Programmable APIs make it easy to add SMS & v...

Delivering positive customer experiences is a high priority for businesses across industries. Whether a customer is booking a trip, following up on a purchase, or checking the stat...

Continue Reading →

A Guide to Integrating Communication Capabili...

The first interaction someone has with your customer's business… Is it going to your website? A phone call from a Facebook Ad? Trying to build a niche CRM is no easy task. Most com...

Continue Reading →

SMS & RVM Outreach Capabilities for A CRM

Your CRM has the potential to be an extremely powerful lead generation tool - if you're using it in the right ways! Intrigued? The magic happens when you begin integrating various ...

Continue Reading →

Trying to Provide a Better Customer Experienc...

Customer experience is one of the fastest growing trends we've seen in the last few years. Businesses who understand the importance of their customers are working hard to adapt and...

Continue Reading →

Customer Engagement is Mission Critical. Here...

We always hear about how customer experience can make or break a business - and while this is arguably true, engagement tops the list as well. Simply put, the way you interact with...

Continue Reading →