Ytel Blog

Conversational Messaging: Causing marketing, ...

By Alex Treichler, Ytel  |  

What do sales, marketing, and support all have in common? Well, a few things... but at the top of the priority list is simple - people! Each of these departments has direct interac...

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3 Ways Ytel Account Managers Drive Customer S...

By Brandon Wells, Ytel  |  

Whether your team is building a new campaign or adding communication capabilities to your platform, having an account manager help drive your team to success and assist in reaching...

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6 Reasons Why SMS is the Answer for Customer ...

By Patrick Kennedy, Ytel  |  

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

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Trying to Provide a Better Customer Experienc...

By Sean Dailey, Ytel  |  

Customer experience is one of the fastest growing trends we've seen in the last few years. Businesses who understand the importance of their customers are working hard to adapt and...

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SMS for Nonprofits and Religious Organization...

By Jeremy Bradley, Ytel  |  

Nonprofits and religious organizations have unique communications needs; from organizing events to creating awareness for a cause, there’s always something newsworthy to be conveye...

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Customer Retention for SaaS Companies

By Patrick Kennedy, Ytel  |  

No pretending here, as SaaS (Software as a Service) companies provide both a software and a service, they must truly excel at both fronts. When the average SaaS startup takes 11 mo...

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Customer Culture: Does Your Business Measure ...

By Sean Dailey, Ytel  |  

From the talk at the coffee machine in the break room to the ritual Monday morning meetings, every company has a culture. A culture that defines the company personality and workpla...

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4 Ways Business Texting Powers Customer Servi...

By Sean Dailey, Ytel  |  

You’re swamped at work but have a quick question about your appointment for tomorrow. No time to make a phone call, so try a text message to their business number. No response. It’...

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SMS for Customer Service Teams

By Alex Treichler, Ytel  |  

The modern tendency towards sending more SMS than email or phone calls simultaneously creates challenges – and opportunities – for companies that take pride in their customer servi...

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Ytel Smart Support Powers through 2017

By Eric Madura, Ytel  |  

2017 was a fantastic year for Ytel Smart Support, our Customer Service and Support team. We take great pride in our Support being the best in the industry and we continue achieving...

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