What VoIP Can Do for Middle Market Businesses

Matt Grofsky, Ytel |  
Although the economy has officially recovered from the last recession, many companies are still fully employed in finding cost-saving solutions within their communications structures. Moving from a traditional phone system to a VoIP system is a very effective way to increase call quality while reducing monthly communications bills. This is especially important for middle-market businesses. Here are a few of the advantages that VoIP brings to this segment of business.

Many companies are still fully employed in finding cost-saving solutions within their communications structures, and moving from a traditional phone system to a VoIP system will definitely reduce monthly communications bills for middle-market businesses. Here are just a few of the advantages that VoIP brings to this segment of the business community.

A Significant Cost Savings

The first thing that any executive will notice about deploying VoIP over traditional phone lines is the cost savings. VoIP plans that are top-of-the-line may cost the same amount of money as a traditional phone plan that only offers the basics. Telecom companies save a bundle on hardware, resources and energy if you use VoIP, and they are more than happy to pass the savings along to you.

More Flexibility

VoIP is also much more flexible than traditional phone plans. With VoIP, you have an almost unlimited choice about how you want to connect, send and receive calls. You also have the ability to receive calls virtually anywhere. You can transfer calls from your business phone to a cell phone for after hours communications as well. Most importantly, you have the option to control the equipment that provides you with office telephone service, up to and including running your own PBX.

Greater Opportunities for Collaboration

Employees are better able to collaborate over a digital phone system than on traditional lines. This is particularly true if you have invested in younger employees on your front lines and first level management. Millennials already understand how to use this technology, and may actually require more of a primer if you are using traditional phone communications.

Communications are also made more efficient through VoIP. Your employees can often say much more with a simple meme or audiovisual presentation than they can with traditional voice communications. With VoIP, they have the option to send all of these things alongside traditional voice communications and are not limited in their choice.

Real Time Analysis

Unified communications that allows for real time analysis of reports, data and other documents alongside voice communications is incredibly important for a middle-market company looking to scale. VoIP is the technology that allows this functionality. Employees are much better able to multitask in this generation than ever before, and it empowers them to work on a system that allows them to apply all of their skills at once.


Transmitting data over VoIP is actually much safer than most people think, and is safer than traditional phone services. New security packages come out for VoIP infrastructure first, meaning that if you upgrade, you will get the best solutions for VoIP before you get them for your traditional phone lines. Ensuring a safe transmission of data will help your employees to communicate freely. This will only help the morale and productivity in your office, and may further encourage your employees to continue working after hours as well.

In short, VoIP is an ideal situation for middle-market businesses. If you are still running on traditional phone lines, you owe it to your company to check out what the next generation of communications has to offer. To learn more about VoIP and all the features to consider when shopping for your own VoIP system, check out this post.

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About The Author

Matt Grofsky, Ytel

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Matt provides Ytel with avenues to do things different. As a software developer with close to 20 years experience, Matt is aggressive on deliverables and is able to get projects done. Matt is a successful inventor and has been founding companies with Nick for the past 15 years.

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