Ytel Awarded Leader in Call Center Software

Matt Grofsky, Ytel |  
We're excited to share that Ytel Contact Center has been ranked a Category Leader in Call Center Software on again in 2017! Read on for an update on what we accomplished this time around. 

Ytel was named a Category Leader for X5 Cloud Contact Center by GetApp. GetApp’s quarterly ranking showcases the top 25 Call Center apps based in the cloud. X5 was ranked #2 overall!

GetApp’s Category Leader rankings highlight the top 25 cloud-based business applications for every essential business operation, from call center and customer service, to HR and marketing. The ranking uses five unique data points to assess apps, giving software buyers a shortlist of some of the top cloud-based solutions for their growing business.

Amongst the top 25 contenders, Ytel scored highest in system integrations due to its ability to integrate with more than one hundred top software providers, in addition to the fully integrated built-in payment system. Ytel Contact Center ranked #2 overall! 

“Ytel Cloud Contact Center came in at 2nd place in this quarter’s Category Leader ranking for Call Centers, rising an impressive twelve places since Q4 2016. An integrations score of 17 and 14 points for both its mobile apps and media presence all added to a strong total score of 67, solidifying its spot as one of the leading Call Center solutions in the cloud,” said GetApp Call Center Researcher, Rhiân Davies.

Check out our Q4 2016 post with GetApp here, where Ytel was ranked 14th.

"Ytel Contact Center is constantly adding and improving features and integrations to make it as user-friendly and robust as possible,” said Ytel Chief Operations Officer, Brian Keep. “The growth and advancement from 2016 shows how innovative our software is, landing us in the top ranking.”

Check out Ytel Contact Center on GetApp here! 

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About The Author

Matt Grofsky, Ytel

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Matt provides Ytel with avenues to do things different. As a software developer with close to 20 years experience, Matt is aggressive on deliverables and is able to get projects done. Matt is a successful inventor and has been founding companies with Nick for the past 15 years.

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