Careers @ Ytel
Technical Account Manager (Call Center)
FOOTHILL RANCH, CA
We’re a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver cutting edge, cloud-based communications solutions. As a full-service carrier, with a company owned network, Ytel truly offers one-of-a-kind solutions. Over the years we’ve been able to provide cost effective, secure ways to power modern communications through voice, text, email and direct mail.
We are looking for an Account Manager to ensure initial and ongoing success with with our customers. We need someone who is familiar with Contact Centers, who can provide experience based insight to fix any issues our clients may find. The Account Manager will be attentive to customer needs and be able to obtain timely and specific support for them.
What You’ll Be Doing:
- Oversee assigned customer accounts and support customers in their business needs as related to Ytel’s software products.
- Train customers on Ytel’s products and assist them in their implementation
- Communicate regularly with assigned customers.
- Develop, maintain, and continuously improve relationships with customers.
- Work with Ytel Smart Support and Sales to ensure customer satisfaction and success with Ytel products, configuring customer systems to align with their business models.
- Maintain excellent levels of service for customers.
- Function as system admin for customers and be proactive in identifying and resolving any customer issues quickly.
The Ideal Candidate Would Have:
- Experience in a Call Center environment and/or Call Center software experience.
- Willingness to learn or expand skillset.
- Superior customer service skills.
- Strong communication skills with ability to communicate operational goals, status, and progress to the leadership team.
- Self-motivation with the ability to work both independently and within a team.
- Exceptional attention to detail and organizational skills.
- Ability to multi-task and efficiently manage time and priorities.
Successful applicants will be asked to show proof that they can legally work in the US.
Interested in this position? Use the link below to submit a confidential application.