Careers @ Ytel

API Support Analyst

FOOTHILL RANCH, CA

We’re a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver cutting edge, cloud-based communications solutions. As a full-service carrier, with a company owned network, Ytel truly offers a one-of-a-kind experience. Over the years we’ve been able to provide cost effective, secure ways to power modern communications through voice, text, email and direct mail.

We need someone with a passion for technology, who gets excited about the idea of leaving their fingerprints on change.

What You’ll Be Doing:

  • Interfacing with customers on level 3 (escalated) support issues related to our message360 API
  • Working with our Sales and Development teams to resolve the issues
  • Reviewing, testing, and fixing customer code
  • Creating support documentation and moderating forums
  • Eventually running your own team of Support Analysts for message360

The Ideal Candidate:

  • Previous level 3 support or development experience
  • Understanding and knowledge of posting methods (XML, POST, GET, PUT)
  • Previous RestAPI, Web Services or Web Applications experience
  • Curiosity and determination to fix problems
  • Ability to self manage and lead
  • Uncontrollable nerdiness when it comes to technology

Apply Online

Interested in this position? Use the link below to submit a confidential application.