Senior Account Executive ( SaaS / PaaS )

Lake Forest, CA

We’re a software company with a passion to help businesses better communicate with customers, prospects and leads. We geek out over the challenges of telecom and deliver cutting edge, cloud-based communications solutions. As a full-service carrier, with a company-owned network, Ytel takes pride in being hands on with our customers as they build. Our mission is to power human communications on a global scale through voice, SMS, email, and ringless voicemail!

At Ytel, we put people and culture first. We see our team as our best resource and create an environment that fosters collaboration and success. Whether it’s our team events or lunches (provided by Ytel), we are always finding ways to bring the team closer together.

We are looking for an Account Manager to ensure our customers are being treated with the highest level of care. We need someone who is familiar with SaaS/Cloud based software, and can provide experience based insight to fix any issues our clients may find or who can provide suggestions to make our customers more successful. The Account Manager will be attentive to customer needs and be able to obtain timely and specific support for them.

What You'll Be Doing:

  • Oversee assigned customer accounts and support customers in their business needs as related to Ytel’s software products
  • Educate customers on Ytel’s products and assist them in their implementation
  • Meet regularly with assigned customers
  • Develop, maintain, and continuously improve relationships with customers
  • Work with Technical Account Managers and Sales to ensure customer satisfaction and success with Ytel products
  • Grow existing accounts, finding ways to leverage other Ytel products in their environment
  • Maintaining excellent levels of service for customers

The Ideal Candidate Will Have:

  • Experience in an Account Management role; with an emphasis on growing existing business
  • Desire to be apart of a startup and leave your fingerprints on the future
  • Willingness to learn or expand skill set
  • Superior customer service skills
  • Strong communication skills with ability to communicate operational goals, status, and progress to the leadership team
  • Self-motivation with the ability to work both independently and within a team.
  • Exceptional attention to detail and organizational skills
  • Ability to multi-task and efficiently manage time and priorities
  • bility to visit customers on-site, on a regular basis
* Successful applicants will be asked to show proof that they can legally work in the US *