Technical Account Manager (SaaS)

Foothill Ranch, CA

We’re a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver cutting edge, cloud-based communications solutions. As a full-service carrier, with a company owned network, Ytel truly offers one-of-a-kind solutions. Over the years we’ve been able to provide cost effective, secure ways to power modern communications through voice, text, email and direct mail.

We need someone with a passion for technology, who gets excited about the idea of leaving their fingerprints on change!

We are looking for a Technical Account Manager who can ensure initial and ongoing success for our customers. We need someone who is familiar with SaaS/Cloud based products, who can provide experience based insight to fix any issues our clients may have. The Technical Account Manager will be attentive to customer needs, and will be able to obtain timely and specific support for them.

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What You'll Be Doing:

  • Oversee assigned customer accounts and support customers in their business needs as related to Ytel’s software products
  • Train customers on Ytel’s products and assist them in their implementation
  • Communicate regularly with assigned customers
  • Develop, maintain, and continuously improve relationships with customers
  • Work with Ytel Smart Support and Sales to ensure customer satisfaction and success with Ytel products, configuring customer systems to align with their business models
  • Maintain excellent levels of service for customers
  • Function as system admin for customers and be proactive in identifying and resolving any customer issues quickly

The Ideal Candidate Will Have:

  • Experience in a SaaS environment or with cloud based software
  • Willingness to learn or expand skill set
  • Superior customer service skills, and previous experience is a support based role
  • Strong communication skills with ability to communicate operational goals, status, and progress to the leadership team
  • Self-motivation with the ability to work both independently and within a team
  • Exceptional attention to detail and organizational skills
  • Ability to multi-task and efficiently manage time and priorities

* Successful applicants will be asked to show proof that they can legally work in the US *