Ytel and Govolution Launch Strategic Partnership
FOOTHILL RANCH, Calif – 2 June, 2016 – Govolution, LLC and Ytel announced today a partnership between their two organizations where Ytel will provide it’s customers with new payment features powered by Govolutions’s Velocity Call Center Payments platform. The new features will benefit Ytel’s Cloud Contact Center solution.
New features will provide Ytel customers with the ability to accept payments through IVR, self-service web, and agent-assisted payments through integration with Ytel’s Cloud Contact Center solution. Agents will have access to payment details for all past payments and can provide customer service support relative to payments made through any channel supported by the Velocity Payment System including face-to-face, web, mobile, and previous payments made through the call center.
“We are excited about the opportunity to work with Govolution and their Velocity Payment System to deliver secure and efficient payment processing to our customers,” said Ken Richard, Executive Vice President of Ytel. “This partnership demonstrates our commitment to our customers and expands our offering within the Contact Center Software market.”
“Our partnership with Ytel demonstrates our commitment to the Contact Center ecosystem. Customers expect integration between each participant in the ecosystem and we are delivering it to them. We are excited to work with Ytel, a true cloud-based solution for contact centers with a focus on delivering best-in-class solutions,” said Terry McHugh, Director of Channel Sales at Govolution.
For more information on Cloud Contact Center and its payment features, click here.
About Ytel (www.ytel.com)
Ytel is a preeminent software company, specializing in cloud-based communications solutions that service businesses worldwide. Its SaaS-based offerings include Cloud Contact Center®, message360°®, and sipPro™. These services provide businesses cost- effective solutions that power modern communications through voice, text, email and direct mail. Ytel supports over 1 billion interactions per month, on a company-owned network, to increase revenue and maximize efficiency for customers.
About Govolution and the Velocity Payment System (www.govolution.com)
Govolution is a leader in ePayment solutions, including purpose-built call center solutions that help improve interactions with customers by streamlining and securing payments. The Velocity Payment System is a service mark of Govolution, LLC, a wholly-owned subsidiary of First American Payment Systems, who is one of the fastest-growing payment processors in the United States, serving more than 140,000 merchants. The Velocity Payment System is certified with all major payment processors in the U.S., re-offered by many of the largest banks in the country and provides secure payments acceptance across all customer engagement channels.