Ytel Awarded 2015 Speech Technology Excellence Award
SSDT Honored for Exceptional Speech Technology
FOOTHILL RANCH, Calif. — June 17, 2015 — Ytel’s SSDT was recently honored by TMC, a global, integrated media company, with a 2015 Speech Technology Excellence Award. SSDT is a turnkey soundboard solution that allows organizations to easily develop real-time, scripted responses for inbound and outbound calls.
The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
SSDT is an application that was designed to guide agents with articulation and phonological disorders to succeed in the contact center industry. Key features and benefits of this product include:
- Dynamic response tree
- Response logic with single key or click interaction
- Start and stop conversations instantly
- Multiple response variations
- Advanced call reporting
“We will continue providing our customers with easy-to-use and efficient software that incorporates innovative features,” said Matt Grofsky, CTO, Ytel. “Using SSDT, agents are guided through conditional logic to navigate all potential call outcomes. They simply press a number on their keyboard or screen to trigger pre-recorded dialogue back and forth with a customer. Plus, it is fully integrated with our Cloud Contact Center.”
“Ytel has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. SSDT has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.
For more information, please visit www.ytel.com.
Ytel is a preeminent software company, specializing in cloud-based communications solutions that service businesses worldwide. Its SaaS-based offerings include Cloud Contact Center® and message360°®. These services provide businesses cost effective solutions that power modern communications through phone, email, text messaging, and direct mail. Ytel supports over 30 million outbound and inbound interactions daily, on a company owned network, increasing revenue and maximizing efficiency.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.