Ytel Awarded TMC 2015 Speech Technology Excellence Award
FOOTHILL RANCH, Calif. — June 17, 2015 — Ytel’s VoicePath was recently honored by TMC, a global, integrated media company, with a 2015 Speech Technology Excellence Award. A turnkey soundboard product allowing businesses to develop real-time, scripted responses for inbound and outbound calls. Conditional logic allows agents to be guided through all potential call outcomes. To initiate a command an agent presses a number on a keyboard or screen to trigger custom pre-recorded dialogue back and forth with the customer.
The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
VoicePath is an application, built into X5 Cloud Contact Center, that was designed to guide agents with articulation and phonological disorders to succeed in the contact center industry. Key features include:
- Dynamic response tree
- Response logic with single key or click interaction
- Start and stop conversations instantly
- Multiple response variations
- Intuitive reporting to view where call drop offs are occurring
“We’re honored to have been awarded by TMC for VoicePath, said Matt Grofsky, CTO of Ytel. “We wanted to create a new component to our Cloud Contact Center solution that would not only be innovative but would also support agents with speech sound disorders.”
“Ytel has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. VoicePath has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards published in the June 2015 edition of Customer Magazine.
For more information, please visit ytel.com/voicepath.
Ytel® is a preeminent software company, specializing in cloud-based communications solutions that service businesses worldwide. Its SaaS-based offerings include Cloud Contact Center® and message360°®. These services provide businesses cost effective solutions that power modern communications through phone, email, text message, and direct mail. Ytel supports over 30 million outbound and inbound interactions daily, on a company owned network, increasing revenue and maximizing efficiency.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.