Ytel Launches X5 Mobile Admin for Cloud Contact Center Customers and Expands Cloud Ecosystem
FOOTHILL RANCH, Calif, – Thursday, March 26, 2015 – Ytel, creator of Cloud Contact Center software, today announced the launch of its first mobile application for iPhone and Android as an administrative companion to their innovative X5 solution. The new app integrates seamlessly with X5, pulling real-time, quantifiable data for supervisors and floor managers (Administrators).
Administrators can easily track agent productivity and effectiveness by reviewing who’s actively on a call, who’s waiting, who’s on pause and which agents are either in dead calls or disposition, all right from their mobile device. The application gives administrators the opportunity to connect with the right agents at the right time to ensure their contact center is running at an optimum level from the floor, at home or traveling.
“With this reporting dashboard at my fingertips, I can quickly analyze the effectiveness of my agents.” said Bronson Zolik, Owner, Marketing Science Corp. “I can identify potentially lost revenue opportunities due to poor agent performance from anywhere in the world in real-time –I mean what else can you say, it’s just an amazing extension of their solution.”
The new mobile application is included as part of Ytel’s X5 Cloud Contact Center solution for both new and existing users.
For more information about Ytel, visit www.ytel.com
Ytel® is a preeminent software company, specializing in cloud-based communications solutions that service businesses worldwide. Its SaaS-based offerings include Cloud Contact Center® and message360°®. These services provide businesses cost effective solutions that power modern communications through phone, email, chat, text messaging, and direct mail. Ytel supports over 30 million outbound and inbound interactions daily, on a company owned network, increasing revenue and maximizing efficiency.