Ytel Receives 2016 CUSTOMER Magazine Product of the Year Award
FOOTHILL RANCH, Calif — Wednesday, January 13, 2015 – Ytel announced today that TMC, a global, integrated media company, has named the message360° API as a 2016 CUSTOMER Product of the Year Award winner.
message360° is a communications API that provides businesses with the building blocks to communicate more efficiently. It’s one platform that supports voice, text, email, and direct mail. The infrastructure is built with layers of redundancy already in place and Tier-1 Connectivity. It was built by developers, for developers.
“The message360° API utilizes the latest in technology built using Ytel’s self maintained VoIP Infrastructure; utilizing a multilayered communication model to bring Big Data and communication to the masses,” said Matt Grofsky, CTO, Ytel.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Ytel with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The message360° API has proven deserving of this elite status and I look forward to continued innovation from Ytel in 2016 and beyond.”
About Ytel Inc.
Ytel® is a preeminent software company, specializing in cloud-based communications solutions that service businesses worldwide. Its SaaS-based offerings include Cloud Contact Center® and message360°®. These services provide businesses cost effective solutions that power modern communications through voice, text, email, and direct mail. Ytel supports over 30 million outbound and inbound interactions daily, on a company owned network, increasing revenue and maximizing efficiency for customers.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
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