Businesses are in a real bind these days when it comes to communicating with contacts over calls or text, yet this is the channel contacts prefer.
Ytel gives you the all in one customer engagement platform that allows you to call, text, and track contacts.
Need additional flexibility in your software? Try our robust rest APIs.
call and text Analytics
How does Tracking work?
Add unique phone numbers to your marketing Call to Actions and see which campaigns are generating calls and text messages.
Why use Tracking?
Not only can you track and manage calls and texts but you will be able to dynamically route these conversations to the most appropriate destination.
Provision phone numbers in any area code in over 98% of the country
Use standard and vanity toll free numbers for easy remembering and brand awareness
Assign analytics to your numbers like Source, Campaign, Medium, Color, and Tags
Record calls by phone number automatically and transcribe speech
Track inbound text messages by keywords or by conversations on phone numbers
Use contact and source information to route calls and text messages to the desired destination
Route calls and text messages based on Agent availability and skill
Design reporting suited for your company need native in the platform
Communicate with contacts
How does Communications Software work?
Use your browser to engage with contacts over the phone or by text through a web based Inbox or Workflow
Why use Communications Software?
Set the cadence and tone of conversations through preferred channels for the best results.
What is Inbox?
Inbox is a browser based 2-way messaging and call communication software that allows users and contacts to communicate in real time.
What is Workflow?
Workflow allows a user to orchestrate dynamic call and text conversations via drag and drop builder.
Respond to text messages from a familiar inbox and even use emojis 😀
Easily call contacts from the browser with a click through high quality webRTC technology
Treat your contacts like pets and less like cattle. Securely add and edit contacts including customizable fields for any communication type
Enroll contacts into workflows and engage using various communications strategies
Integrate with any 3rd party application at any point in your workflow with customizable webhooks
Register your brand with our campaign registry and send A2P messages with reliable deliverability
Create a Keyword, e.g. “Promo”, that triggers an automatic reply and enrollment into a workflow when that word is text in
Have your brand name, logo, and a verification badge display when texting customers
How do APIs work?
Using a rest api command developers can provision voice and text features to any platform or integration.
Why use APIs?
APIs allow developers to expand the capabilities of any platform in the most flexible way.
Fuel more conversations on the channel of your customer’s preference through inbound text messages.
Send outgoing messages to notify, engage, and increase brand visibility.
A platform that scales with you based on your usage requirements.
Manage use cases and functionality from an intuitive user interface.
Send and receive brand based messaging using a shortcode anywhere in the nation.
Utilize toll-free numbers for both application and conversational messaging for your brand.
Get straight to the source. We host our own network with a quality first approach.
Our service and server infrastructure provide unmatched 99.99% service uptime.
Register your brand with our campaign registry and send A2P messages with reliable deliverability.
Increase your global presence with our international footprint.
Gain insights through robust logs, usage details, and configurable reports tailorable to your needs.
Unmatched industry pricing. Call us today to learn about committed use pricing.
Make outbound calls on a network that guarantees the highest quality voice calling.
Receive, track, and route phone calls with ease through the platform or by api.
Get local numbers in over 9800 rate centers with both voice and sms features.
SMS enable business phone numbers and communicate on the channel your customers prefer.
Design workflows with A/B testing and percentage routing based on contact actions and fields.
Record calls for quality control and tracking purposes.
Use vanity toll free numbers for easy remembering and brand awareness.
Use local or toll free numbers for marketing campaigns, tracking, and attribution.
Define agent responses to create predictable conversations that meet the needs of sales and support expectations.
Scrub your outbound calls to ensure compliance and prevent unwanted calling.
Track inbound keyword text messages and reply automatically by enrolling the contact into a workflow
Routing calls to the most qualified agent improving productivity and results.
Create an account today for the product tour and to give our APIs a try.