Your agents can log in to the Ytel portal to use a GUI to interact with customers over multiple channels
Speed content creation by creating and re-using templates with personalized variables
Get an analysis of how your workflows are running
Wait until the next node is executed
Make a phone call. Voice pricing will be added.
Send an SMS / Text Messages. SMS pricing will be applied.
Edit Contact Node
Use information from your workflow to create or update a contact
Schedule workflows to run automatically
Send a percentage of traffic from the previous node down different paths. Perfect for A/B testing.
Variable & Time decisioning.
IF / THEN decisioning
Variable computational decisioning