Contact Center

Contact Center

The all-in-one blended contact center solution built for call centers, marketing and sales teams.

  No Coding Required
Outbound Calls

Outbound Calls

Predicatively call customers and maximize agent productivity by reducing wait time between calls.

Inbound Calls

Inbound Calls

Robust features to power inbound calls including Automatic Call Distributor (ACD), IVR, and custom call queues.

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Automated Nurturing

Automatically nurture leads by scheduling voicemails, emails, and text messages to get sent based on the disposition of your leads.

Call Recordings

Call Recordings

Record calls for quality control and tracking purposes.

Agent Scripting

Agent Scripting

Define agent responses to create predictable conversations that meet the needs of sales and support expectations.

DNC Safeguards

DNC Safeguards

Rest easy knowing your campaigns are running compliantly with real-time DNC scrubbing.

Skill-based Routing

Skill-based Routing

Routing calls to the best agent currently available improves agent productivity and drastically increases closed deals.

Time Zone Protection

Time Zone Protection

Establish a local presence by using a number in the area code of your choice.

SMS API

SMS API

Programmable SMS API to send and receive text messages from local phone numbers and short codes.

Inbound SMS

Inbound SMS

Fuel more conversations on the channel of your customer’s preference through inbound text messages.

Outbound SMS

Outbound SMS

Send outgoing messages to increase sales, engagement, and brand visibility.

Short Code Messages

Short Code Messages

Send and receive high throughput and volume SMS using a shortcode anywhere in the nation.

Toll Free Messages

Toll Free Messages

Utilize toll-free numbers to send more engaging messages to all of your customers and prospects.

A2P Messages

A2P Messages

Send high volume, event-based SMS within your software with reliable deliverability and flexible scaling.

global-numbers

Global Numbers

Send and receive international SMS messages to increase sales and customer engagement.

Voice API

Voice API

Add programmable voice, conferencing, and transcription capabilities built directly into your software or product.

Inbound Calls

Inbound Calls

Receive and route phone calls without worrying about carrier complexities.

Outbound Calls

Outbound Calls

Make outbound calls on a network that guarantees the highest quality voice calling.

Call Recordings

Call Recordings

Record calls for quality control and tracking purposes.

Transcription

Transcription

Transcribe voice calls to text to improve customer experience and internal productivity.

Conferencing

Conferencing

Programmable audio conferencing to connect groups together on one phone call.

IVR

IVR

Programmable IVR to improve self-service customer experiences and operational flow.

Phone Numbers

Phone Numbers

Purchase and manage various types of phone numbers based on your business needs.

Local Numbers

Local Numbers

Establish a local presence by using a phone number that matches your recipients area code.

SMS Enable Business Lines

SMS Enable Business Lines

SMS enable business phone numbers and communicate on the channel your customers prefer.

Toll Free Vanity Numbers

Toll Free Vanity Numbers

Use toll free numbers to engage with your audience and build rapport through brand visibility.

Tracking Numbers

Tracking Numbers

Use local or toll free numbers for marketing campaigns, tracking, and attribution.

Short Codes

Short Codes

Deliver high volume and throughput SMS messages with a 5 or 6 digit short code number.

YTEL COMMUNICATIONS PLATFORM

Why Customers Choose Ytel

Simplicity

Simplicity

A single platform to manage and orchestrate every customer engagement. It’s simple to get started, and easy to use, complete with an in-house guided experience, every step of the way.

Intuitive Software

Intuitive Software

Easy to use software to coordinate campaigns, deploy APIs, and manage every programmable message.

Reliability

Reliability

Dedicated teams of industry experts just a phone call away to support customer growth. Multiple support channels to provide peace of mind and help you achieve your goals.

Intelligent APIs

Intelligent APIs

Gain more insight into each API call that is delivered to increase operational efficiency and improve customer experience.

Compliance

Compliance

Our in-house team of compliance experts provide safeguards to guide you through best practices in communications to ensure confident delivery.

Professional Services

Professional Services

Want something custom? Our professional service team can build it with you so you can get up and running fast.