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Ytel

Customer Engagement Platform

Businesses are in a real bind these days when it comes to communicating with contacts over calls or text, yet this is the channel contacts prefer.

Ytel gives you the all in one customer engagement platform that allows you to call, text, and track contacts. 

Need additional flexibility in your software? Try our robust rest APIs.

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call and text Analytics

Tracking

How does Tracking work?
Add unique phone numbers to your marketing Call to Actions and see which campaigns are generating calls and text messages. 

Why use Tracking?
Not only can you track and manage calls and texts but you will be able to dynamically route these conversations to the most appropriate destination.

Tracking Features

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Local Numbers

Provision phone numbers in any area code in over 98% of the country

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Toll Free Numbers

Use standard and vanity toll free numbers for easy remembering and brand awareness

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Source Analytics

Assign analytics to your numbers like Source, Campaign, Medium, Color, and Tags

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Call Recordings

Record calls by phone number automatically and transcribe speech

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Inbound SMS

Track inbound text messages by keywords or by conversations on phone numbers

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Routing

Use contact and source information to route calls and text messages to the desired destination

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Agents

Route calls and text messages based on Agent availability and skill

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Reporting

Design reporting suited for your company need native in the platform

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Communicate with contacts

Communication Software

How does Communications Software work?
Use your browser to engage with contacts over the phone or by text through a web based Inbox or Workflow

Why use Communications Software?
Set the cadence and tone of conversations through preferred channels for the best results.

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Inbox & Workflow

What is Inbox?
Inbox is a browser based 2-way messaging and call communication software that allows users and contacts to communicate in real time. 

What is Workflow?
Workflow allows a user to orchestrate dynamic call and text conversations via drag and drop builder.  

Communications Software Features

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2-Way Messaging

Respond to text messages from a familiar inbox and even use emojis 😀

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Click 2 Call

Easily call contacts from the browser with a click through high quality webRTC technology

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Contacts

Securely add and edit contacts including customizable fields for any communication type

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Workflows

Enroll contacts into workflows and engage using various communications strategies

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Webhooks

Integrate with any 3rd party application at any point in your workflow with customizable webhooks

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A2P Messaging

Register your brand with our campaign registry and send A2P messages with reliable deliverability

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Key Words

Create a Keyword, e.g. “Promo”, that triggers an automatic reply and enrollment into a workflow when that word is text in

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Google Verified

Have your brand name, logo, and a verification badge display when texting customers

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Rest APIs

Communication APIs

How do APIs work?
Using a rest api command developers can provision voice and text features to any platform or integration.

Why use APIs?
APIs allow developers to expand the capabilities of any platform in the most flexible way.

Expand capabilities

API and Platform Features

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Inbound SMS

Fuel more conversations on the channel of your customer’s preference through inbound text messages.

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Outbound SMS

Send outgoing messages to notify, engage, and increase brand visibility.

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Auto Scaling

A platform that scales with you based on your usage requirements.

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Platform

Manage use cases and functionality from an intuitive user interface.

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Short Code Messages

Send and receive brand based messaging using a shortcode anywhere in the nation.

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Toll Free Messages

Utilize toll-free numbers for both application and conversational messaging for your brand.

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No Middleman

Get straight to the source. We host our own network with a quality first approach.

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Reliable Uptime

Our service and server infrastructure provide unmatched 99.99% service uptime.

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A2P Messages

Register your brand with our campaign registry and send A2P messages with reliable deliverability.

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Global Numbers

Increase your global presence with our international footprint.

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Reporting

Gain insights through robust logs, usage details, and configurable reports tailorable to your needs.

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Competitive Pricing

Unmatched industry pricing. Call us today to learn about committed use pricing.

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Outbound Calls

Make outbound calls on a network that guarantees the highest quality voice calling.

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Inbound Calls

Receive, track, and route phone calls with ease through the platform or by api.

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Local Numbers

Get local numbers in over 9800 rate centers with both voice and sms features.

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SMS Enable Business Lines

SMS enable business phone numbers and communicate on the channel your customers prefer.

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Workflow Nodes

Design workflows with A/B testing and percentage routing based on contact actions and fields.

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Call Recordings

Record calls for quality control and tracking purposes.

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Vanity Toll Free

Use vanity toll free numbers for easy remembering and brand awareness.

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Tracking Numbers

Use local or toll free numbers for marketing campaigns, tracking, and attribution.

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Agent Scripting

Define agent responses to create predictable conversations that meet the needs of sales and support expectations.

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Do Not Call

Scrub your outbound calls to ensure compliance and prevent unwanted calling.

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Key Word SMS

Track inbound keyword text messages and reply automatically by enrolling the contact into a workflow

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Skill-based Routing

Routing calls to the most qualified agent improving productivity and results.

Try it for free!

Create an account today for the product tour and to give our APIs a try.

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