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The all-in-one blended contact center solution built for call centers, marketing and sales teams.
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Predicatively call customers and maximize agent productivity by reducing wait time between calls.
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Robust features to power inbound calls including Automatic Call Distributor (ACD), IVR, and custom call queues.
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Record calls for quality control and tracking purposes.
Define agent responses to create predictable conversations that meet the needs of sales and support expectations.
Rest easy knowing your campaigns are running compliantly with real-time DNC scrubbing.
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Routing calls to the best agent currently available improves agent productivity and drastically increases closed deals.
Establish a local presence by using a number in the area code of your choice.
Programmable SMS API to send and receive text messages from local phone numbers and short codes.
Fuel more conversations on the channel of your customer’s preference through inbound text messages.
Send outgoing messages to increase sales, engagement, and brand visibility.
Send and receive high throughput and volume SMS using a shortcode anywhere in the nation.
Utilize toll-free numbers to send more engaging messages to all of your customers and prospects.
Send high volume, event-based SMS within your software with reliable deliverability and flexible scaling.
Send and receive international SMS messages to increase sales and customer engagement.
Add programmable voice, conferencing, and transcription capabilities built directly into your software or product.
Receive and route phone calls without worrying about carrier complexities.
Make outbound calls on a network that guarantees the highest quality voice calling.
Record calls for quality control and tracking purposes.
Transcribe voice calls to text to improve customer experience and internal productivity.
Programmable audio conferencing to connect groups together on one phone call.
Programmable IVR to improve self-service customer experiences and operational flow.
Establish a local presence by using a phone number that matches your recipients area code.
SMS enable business phone numbers and communicate on the channel your customers prefer.
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Use toll free numbers to engage with your audience and build rapport through brand visibility.
Use local or toll free numbers for marketing campaigns, tracking, and attribution.
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Deliver high volume and throughput SMS messages with a 5 or 6 digit short code number.
A single platform to manage and orchestrate every customer engagement. It’s simple to get started, and easy to use, complete with an in-house guided experience, every step of the way.
Easy to use software to coordinate campaigns, deploy APIs, and manage every programmable message.
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Dedicated teams of industry experts just a phone call away to support customer growth. Multiple support channels to provide peace of mind and help you achieve your goals.
Gain more insight into each API call that is delivered to increase operational efficiency and improve customer experience.
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Our in-house team of compliance experts provide safeguards to guide you through best practices in communications to ensure confident delivery.
Want something custom? Our professional service team can build it with you so you can get up and running fast.
Ytel’s communication platform allows developers and businesses to easily build SMS and voice capabilities into any application. With an API, improve user experience, operational efficiency, and security in your business by working with an enterprise carrier in the cloud.
