Advanced Soundboard Technology

Helping guide the conversation

Advance Soundboard Technology

VoicePath is an application that was designed to support agents with articulation and phonological disorders to succeed in the contact center industry. VoicePath allows you to convert and manage audio files for creating a scripting tree (custom logic) on live calls.

A turnkey soundboard product allowing businesses to develop real-time, scripted responses for inbound and outbound calls. Conditional logic guides agents through all potential call outcomes. To initiate a command, an agent presses a button on a keyboard or screen to trigger custom pre-recorded dialogue back and forth with the customer.

The Perfect Call

Agents can simply press a number on their keyboard or screen to trigger custom pre-recorded dialogue back and forth with customers. Pre-recorded dialogue makes conversations seamless and natural, and will increase your agent close rate and productivity. Conditional logic guides agents through all potential call outcomes, and permits modifications to optimize the scripts.

Non-English Speaking Agents

VoicePath is an application that was designed to support agents with articulation and phonological disorders to succeed in the contact center industry. It’s designed to break through communication and language barriers using customized pre-recorded dialogue, so any agent can communicate on a call with customers, rather than being limited by dialect or language.

Benchmark Results

Track results through call recording, call reporting, and closed-loop reporting. Agents can also customize campaigns to reach their individual goals, so tracking progress is simple and within the agent dashboard.

Guide the Conversation

VoicePath assists agents with guiding the conversation through multiple response logic and variations, a dynamic response tree and map keys to generic prompts.

Record Agent Responses

Recording calls has never been easier or more efficient with VoicePath. Easy scripting and response logic means a natural flowing conversation. Recordings can also start and stop instantly.

Close the Deal

Use those custom campaigns to close deals based on predetermined agent goals. Call reporting and recording allow your agents to improve their performance, analyze their goals and be more effective on calls.

Features

Sound Quality
Play Both .wav and .gsm Sound Files

Smart Key Sidebar
Play Sound Files Based on Data (e.g. 2001 Ford)


Multiple Response Variations
Press the Repeat Key to Play a Similar Response


Generic Prompts
“Chuckle – I’m sorry I didn’t hear you…”
“Cough – Hello?”

“Ytel has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. VoicePath has proven its superior capabilities and has ultimately improved the bottom line for its customers,”
– Rich Tehrani, CEO, TMC.