Explore features that make the best Outbound Contact Center Software on the market.

Meet the X5 Agent Interface

100% Cloud-Based

A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.

Real-Time Agent Reporting

Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.

Call Recordings

Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.

Open API

Our API integrates with 100 industry-leading software providers that harness the powerful technology you need.

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Get Access To Core Turnkey Features

Call Dispositions

Call Dispositions

Custom Web Pops

Custom Web Pops

Agent Chat

Agent Chat

Built-In Softphone

Built-In Softphone

Dynamic HTML Scripting

Dynamic HTML Scripting

Custom Data Forms

Custom Data Forms

Pause Code Tracking

Pause Code Tracking

Call Tracking

Call Tracking

Agent Lead Search

Agent Lead Search

Outbound

Customize every campaign by selecting from an advanced feature set for best performance.

  • Agent or Campaign Callbacks
  • Alternate Number Dialing
  • Answering Machine Detection
  • Area Code Caller ID (ACCID)
  • Custom Recycling Rules
  • Custom Safe-Harbor Settings
  • Custom Transfer Presets
  • External and Internal Call Transfer
  • List Override Options
  • Outbound Lead Posting
  • Multi-List Dialing
  • Outbound Campaign Reporting

Built-in & Fully Integrated Payment System

Give agents access to payment details for all past payments while providing customer service support that is relative to payments made through any channel, supported by the Velocity Payment System.

  • Credit card & ACH processing
  • Real time & scheduled payments
  • Customer profile creation & management
  • Transaction search functionality
  • Bill lookup & payment stored payment methods
  • PCI, CACHA & HIPAA Compliant
  • Integrated Online Reporting

Built-In Apps and Integrations

Created for the lead gen industry, both Beacon and LeadBeam are powerful apps that work with X5 Cloud Contact Center. Or use an open API to integrate other popular software that your businesses relies on.

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Communicate at scale with voice messaging, ringless voicemail, and opt-in text campaigns.

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A tool to automatically route calls, leads, and data to wherever you need to.

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Popular Integrations

We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.

One-click post data to CRM | Auto-update CRM after call disposition | Click any phone number in CRM to dial in X5 | Synchronize CRM with lists in X5

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Advanced Reporting at Your Fingertips

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