Meet the X5 Agent Interface
A solution that enables a seamless integration. It’s the perfect option for at-home and multi-location business models.
Real-Time Agent Reporting
Gain insight into metrics, including call completion and agent efficiency for performance optimization while lowering cost.
Transcribe and index uploaded audio/ video files efficiently in minutes, using our advanced speech-to-text technology.
Our API integrates with 100 industry-leading software providers that harness the powerful technology you need.
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Cloud Contact Center delivers everything you need to propel your business forward. Customize the features you want, and we’ll build the ones you need. Whether your contact center is inbound or outbound, these core features are designed to optimize the entire process for your business.
Utilizing advanced features such as automated call distribution (ACD), skill based routing, dynamic queuing, advanced list management, and other key features. Ytel engineers work directly with each customer to build a tailored X5 Cloud Contact Center solution that meets every business need.
Blended Contact Center Technology
A blended approach gives you the ability to take on inbound and outbound calls through a centralized cloud contact center. A solution that works seamlessly together to maximize efficiency, increase agent productivity, and improve key performance indicators (KPIs).
It comes down to a science when you’re trying to achieve industry leading stats, especially in terms of answer percentage. Our system analyzes your contact center’s performance and guides you on the best ways to improve key performance indicators (KPIs).
Built-in & Fully Integrated Payment System
Give agents access to payment details for all past payments while providing customer service support that is relative to payments made through any channel, supported by the Velocity Payment System.
Get ballpark pricing on X5
We built X5 knowing that the power of this solution isn’t simply defined by the capabilities it can do on its own, but what it can do with the other tools your business relies on. X5 integrates with over 100 CRMs, in addition to other popular software solutions.
One-click post data to CRM | Auto-update CRM after call disposition | Click any phone number in CRM to dial in X5 | Synchronize CRM with lists in X5