Make Data Driven Decisions To Boost Performance

Advanced Reporting

Use real-time dashboards and data to customize reports based on campaign goals. Here are select default reports to track performance from day 1.

  • Agent Performance Report
  • Agent Time Cards
  • Call Detail Export
  • Inbound Report by Campaign
  • Inbound Report by Individual DID
  • IVR Survey Reports
  • Lead Detail Export
  • List Penetration Report
  • Inbound Campaign Reporting
  • Inbound Color Notifications
  • Local, Toll and Vanity Numbers
  • Queue Priority Routing
  • List Performance Reporting
  • Outbound Calling Report by Campaign
  • Performance Comparison Report

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Mobile App

Enable Admins and Supervisors to stay connected from the floor, at home, or on-the-go.

  • Access to real-time reports
  • View agent statuses
  • Submit tickets and connect with support

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