Discover Your Metrics

Optimize contact center performance with real-time data


Cloud Contact Center Dashboards

Display custom dashboards for your team on real world screens.

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Advanced Reporting

Advanced reporting allows you to view reports how you need to, when you need to. Set filters and automate reports to empower your contact center to run more efficiently. Cloud Contact Center’s reporting features break down relevant data and key in on what works and what needs improvement. Customized reporting provides agent performance reports, insights, time cards, call detail and much more. It all comes down to what you need.

  • Agent Performance Report
  • Agent Time Cards
  • Call Detail Export
  • Inbound Report by Campaign
  • Inbound Report by Individual DID
  • IVR Survey Reports
  • Lead Detail Export
  • List Penetration Report
  • Inbound Campaign Reporting
  • Inbound Color Notifications
  • Local, Toll and Vanity Numbers
  • Queue Priority Routing
  • List Performance Reporting
  • Outbound Calling Report by Campaign
  • Performance Comparison Report
  • Real-Time Reports

Supercharge Your Cloud Contact Center

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