We’re a software company with a passion to help businesses better communicate with customers, prospects and leads. We geek out over the challenges of telecom and deliver cutting edge, cloud-based communications solutions. As a full-service carrier, with a company-owned network, Ytel takes pride in being hands on with our customers as they build. Our mission is to power human communications on a global scale through voice, SMS, email, and ringless voicemail!

At Ytel, we put people and culture first. We see our team as our best resource and create an environment that fosters collaboration and success. Whether it’s our team events or lunches (provided by Ytel), we are always finding ways to bring the team closer together.

The Ytel team is continuing to grow, and we are currently looking to add to our talented Sales department. This position is on-site at our HQ office in Lake Forest. We are currently looking for a resourceful, driven, team player with a competitive spirit, and strong business acumen to help our customers reach new levels of customer success and engagement. If you have a curiosity for solving business problems, a passion for making your customers successful, and the ability to articulate the ROI of an enterprise solution across multiple stakeholders, then this could be the role for you.

We are seeking experienced Account Managers with a work ethic second to none. Someone with a passion for technology, who gets excited about the idea of leaving their fingerprints on change!

What You'll Be Doing:

  • Overseeing assigned customer accounts and supporting customers in their business needs as related to Ytel’s software products
  • Educating customers on Ytel’s products and assisting them in their implementation
  • Communicating regularly with assigned customers
  • Developing, maintaining, and continuously improving relationships with customers
  • Working with Technical Account Managers and Sales to ensure customer satisfaction and success with Ytel products
  • Growing existing accounts, finding ways for customers to leverage other Ytel products
  • Maintaining excellent levels of service for customers

The Ideal Candidate Will Have:

  • Strong background in Account Management (7-10 years); with an emphasis on growing existing business
  • Strong grasp on the KPI’s needed to drive success
  • Desire to be apart of a rapidly expanding market
  • Willingness to learn or expand their skillset
  • Superior customer service skills
  • Strong communication skills with the ability to communicate operational goals, status, and progress to the leadership team
  • elf-motivation with the ability to work both independently and within a team
  • Exceptional attention to detail and organizational skills
  • Ability to multi-task and efficiently manage time and priorities
  • Ability to visit customers on-site, on a regular basis
* Successful applicants will be asked to show proof that they can legally work in the US *