FOOTHILL RANCH, CA - 17 June, 2015 - Ytel's VoicePath was recently honored by TMC, a global integrated media company, with a 2015 Speech Technology Excellence Award. A turnkey soundboard product allowing businesses to develop real-time, scripted responses for inbound and outbound calls. Conditional logic allows agents to be guided through all potential call outcomes. To initiate a command an agent presses a number on a keyboard or screen to trigger custom pre-recorded dialogue back and forth with the customer.
The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
SSDT is an application that was designed to guide agents with articulation and phonological disorders to succeed in the contact center industry. Key features and benefits of this product include:
- Dynamic response tree
- Response logic with single key or click interaction
- Start and stop conversations instantly
- Multiple response variations
- Intuitive reporting to view where call dropoffs are occurring
"We're honored to have been awarded by TMC for VoicePath, said Matt Grofsky, CTO of Ytel. "We wanted to create a new component to our Cloud Contact Center solution that would not only be innovative but would also support agents with speech sound disorders."
"Ytel has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. VoicePath has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of CUSTOMER Magazine.
For more information on Ytel, visit www.ytel.com.
About Ytel (www.ytel.com)
Ytel’s communication platform allows developers and businesses to easily build SMS and voice capabilities into any application. With a single API, improve every customer experience and drive more operational efficiency in your business by working with an enterprise carrier in the cloud. Founded in 2012, Ytel delivers more than 1 billion monthly messages to help businesses grow revenue and brand equity.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.