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Ytel Contact Center Software empowers you to efficiently connect with leads 

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Ytel contact center software gets sales

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High-Quality Voice Service

Crystal clear calls, STIR/SHAKEN compliant, Verified Caller, and Branded Calls from one single provider

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Dynamic Call Strategies

Reduce wait times and increase contact rates with instant call from real-time lead submissions, predictive algorithms, Click 2 Call functionality, and fully featured inbound routing

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Workforce Management Tools

Drill down on agent productivity, create teams, assign shifts, schedule reports, and view activity in real time

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High Answer Rates

Cost-effectively achieve higher answer rates at even the most high-volume contact center.

Get effective calling solutions in one platform

Ensure comprehensive campaign calling with advanced contact center software.
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Phone Number Reputation

Send verified branded calls and prevent being improperly labeled as spam or scam

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Call Recordings

Record and monitor inbound and outbound call activity to improve agent workflows

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Inbound Routing

Dynamically route inbound calls to IVRs, queues, and voicemails, and distribute to agents using multiple distribution methods like rank and longest wait time

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CRM Integrations

Integrate with over 100 CRMs by web popping the record on call connect, seamlessly posting data, and maintaining the system of record

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Real Time Reporting

Manage the contact center with real time agent visibility, live call audio, and the statistics to monitor success

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Scheduled Callbacks

Agents can schedule personal callbacks or for the agent group to never miss a followup. Managers can also reassign callbacks to other agents to maximize success

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Virtual Agents

All agents need is internet and a headset to operate our WebRTC interface making work from anywhere a reality

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Advanced Calling Types

Make calls using the most efficient strategy for your program, whether it's Click-2-Call, Manual Preview Call, Predictive, Workflow, or real time lead form submission call back

Connect with us to convert more leads to sales

Contact us to learn more today.

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