Convert more leads to sales
Ytel Contact Center Software empowers you to efficiently connect with leads
Ytel contact center software gets sales

High-Quality Voice Service
Crystal clear calls, STIR/SHAKEN compliant, Verified Caller, and Branded Calls from one single provider

Dynamic Call Strategies
Reduce wait times and increase contact rates with instant call from real-time lead submissions, predictive algorithms, Click 2 Call functionality, and fully featured inbound routing

Workforce Management Tools
Drill down on agent productivity, create teams, assign shifts, schedule reports, and view activity in real time

High Answer Rates
Cost-effectively achieve higher answer rates at even the most high-volume contact center.
Get effective calling solutions in one platform

Phone Number Reputation
Send verified branded calls and prevent being improperly labeled as spam or scam

Call Recordings
Record and monitor inbound and outbound call activity to improve agent workflows

Inbound Routing
Dynamically route inbound calls to IVRs, queues, and voicemails, and distribute to agents using multiple distribution methods like rank and longest wait time

CRM Integrations
Integrate with over 100 CRMs by web popping the record on call connect, seamlessly posting data, and maintaining the system of record

Real Time Reporting
Manage the contact center with real time agent visibility, live call audio, and the statistics to monitor success

Scheduled Callbacks
Agents can schedule personal callbacks or for the agent group to never miss a followup. Managers can also reassign callbacks to other agents to maximize success

Virtual Agents
All agents need is internet and a headset to operate our WebRTC interface making work from anywhere a reality

Advanced Calling Types
Make calls using the most efficient strategy for your program, whether it's Click-2-Call, Manual Preview Call, Predictive, Workflow, or real time lead form submission call back
Connect with us to convert more leads to sales
Contact us to learn more today.