Contact center software built for sales teams
"Spam Likely" Monitoring and Remediation
Convert more leads to sales
Boost your contact rates using Ytel's sales dialer software.
Properly brand your calls
Get dangerous mislabels like "Spam Likely" removed and start showing your verified company name.
Call and text from your browser
Call and text with an easy-to-use webphone. You can even embed it in your CRM!
Here’s all the good stuff
Human selection calling and text messaging solution with system protection against unwanted communication.
Reconnect with your customers and prospects by restoring their trust in mobile communication.
Never miss an important piece of the conversation with over 24 points of data in the contact record.
What our customers say
“Embedding the Ytel webphone directly into our Mortgage CRM has provided immediate benefits. Not only have we expanded our communication features to our customers, we have been able to monetize this new offering with great success.”
“Great products and even more amazing people. Telecommunication can be overwhelming for an outsider like me, but Ytel made things super easy for me to understand. I couldn't have succeeded without them!”
“I tried building communication functionality into my CRM by myself. Huge mistake! Luckily Ytel came to the rescue with their pre-built communication tools. The added revenue stream without needing to be telecom experts has been a huge lift.”
Why is my phone number showing up as Spam Likely?
Call spoofing and scams are hurting the mobile call experience and the mobile carriers are working hard to combat this problem. Their sophisticated algorithms are aimed at spotting unusual calling patterns and many times legitimate businesses with proper calling purposes are caught in these algorithms. But don't worry there are solutions to make sure your calls are Spam Free.
What is human selection calling?
Human selection calling is a brand new technology powered by human initiation. Think of it as the modern way of picking up the phone to contact someone. Simply select the contacts you wish to reach out to based on the criteria you choose and run them through the standard compliance criteria such as Prior Express Written Consent (PEWC), Existing Business Relationship (EBR), DNC, Contact Time Protection and more, THEN click on a contact in the suggested contacts to place a call or an sms.
Can my company field inbound calls?
Absolutely! Every Webphone has a dedicated phone number assigned to the user. If the user wishes to receive inbound calls toggle inbound on, if the user is busy or unavailable the calls will go to a personalized user voicemail. Need advanced skills based routing and IVR? We have that too!
Does your system have IVR and Skills based routing?
Yes absolutely! The system has a suite of features related to skills based routing making sure all inbound calls are routed to the appropriate place with the best customer experience. Setting up an IVR / Call Menu is also super easy and fully featured.
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