Ytel | Platform Pricing

Phone System

Communicate over voice, video, chat, and SMS - on one platform.

Unified communications anywhere on any device
Easy web-based communication
Easy integration with existing business software

Starting at:

$25/user

Unified Communications User
Desktop Phone, Web App, Mobile App, Desktop App
$25/month

Customer Relationship User
Unified Communications plus additional features
$35/month

Voice User
Desktop Phone Only
$12/month

Phone Numbers
Local Numbers
$1/month

Mobile App
Take calls on a smart phone
Included

Text Messaging
Send and recieve SMS
See text message pricing below

Minutes
Local inbound and outbound
Included

E911
911 Address Registration
$0.50/number

CRM Integration
Combine phone system and CRM into one
Contact to learn more

Trust Center
All-in-one package that will brand your telephone calls to increase trust between consumers and your business
$499/month

Contact Center

Engage using humans and automation with our fully-featured contact center.

Inbound, outbound, blended capabilities
100% cloud based (no software/hardware needed)
Call routing, custom scripts, & CRM integrations

Starting at

$99/seat

Seat License
Concurrent logged-in users
$99/month

Phone Numbers
U.S. & Canada phone numbers
$1/month

A.I.
Automate actions by listening to agent commands (no keyboard required)
Contact for a quote

Minutes
Volume discounts & unlimited calling packages are available
$0.015/per min

Trust Center
All-in-one package that will brand your telephone calls to increase trust between consumers and your business
$499/month

Custom Package
Call flows and pricing designed to fit your needs
Call for a quote

CRM Integration
Seamlessly integrate CRM and Contact Center
Contact to learn more

Professional Services
Our engineers from Amazon, Netflix, and Google are at your fingertips to build anything you need
Call for a quote

Phone Numbers

Acquire, provision, & route clean numbers with ease.

Over 9,800 geographic local regions
Toll-free registration & porting
International inventory with enhanced features

Starting At

$ 1/month

Local Number
Clean, local phone numbers
$1

Toll-Free Number
8XX business number
$2

Short Code
5-6 digit short code ($500 setup fee)
$1,000

Vanity Short Code
5-6 digit short code ($500 setup fee)
$1,500

SMS Enabled
There is no additional charge to purchase an SMS enabled phone number in our portal

CNAM
Our team can program CNAM so that callers will see a name when available

Certified Clean
All of our phone numbers are either brand new or checked against our phone number reputation API, aged, and only released certified clean

Text Messaging

Send and receive SMS, MMS, Google Verified SMS, & RCS.

Send and receive SMS/MMS
Set up keyword auto-responders
Engage your customers with Inbox

Local Texting at:

$0.0075/message

Local Send/Receive
Per-message rate
$0.0075

Toll-Free Send/Receive
Per-message rate
$0.0075

Short Code Send/Receive
Per-message rate
$0.0075

Local Picture Messages
MMS per-message rate
$0.02

Toll-Free Picture Messages
MMS per-message rate
$0.03

RCS Messaging
Rich communication per-session rate
$0.0075

"STOP" Message
Stop-message handling: any user that sends the word STOP will be assessed this fee and added to your “do not call” list
$0.01

DNC Block
Unwanted sent-message protection
$0.005

Carrier Fees
A surcharge which we pass through from the telephone carrier to you. Your billing portal will display all Ytel base fees + carrier surcharges
$0.003

Inbox
2-Way SMS app
Keywords
Inbound keyword automation
DNC
Automatic STOP Compliance

Voice

Make and receive highly reliable HD voice calls.

Make and receive HD calls
Use WebRTC in your application + SIP
STIR/SHAKEN supported

Starting at

$0.005/minute

Browser & App Calling
Use our WebRTC-browser-based phone & SDK in your software to make and receive HD voice calls
$0.001

Local Inbound
Receive inbound calls from the U.S./Canada
$0.005

Local Outbound
Make outbound calls to the U.S./Canada
$0.013

Toll-Free Inbound
Receive calls to your toll-free number
$0.022

Toll-Free Outbound
Make outbound calls from your toll-free number
$0.013

SIP
Connect to other phone systems, applications, and carriers via session initiation protocol
$0.005

Coming Soon
We will be publishing our wholesale pricing soon. For now, please Contact us for premium termination to U.S./Canada and international.

Workflow

Utilize our visual drag & drop interface to automate customer engagement.

Orchestrate multi-channel communication
Grow and segment your contacts
A/B test and execute advanced scenarios

$0.001/execution

Start Node
Any time a workflow is run (manually, scheduled, or via API)
$0.0010

Text Messaging
Send text messaging via workflow
See text message pricing

MEME Node
Add text to an image for enhanced personalization
$0.0100

Carrier Lookup
Look up telephone carrier information for a phone number
$0.0030

Webhook Node
Send data externally
$0.0005

Inbox
Receive and respond to text messages and calls

Templates
Speed content creation by creating and re-using templates with personalized variables

Reporting
Get an analysis of how your workflows are running

Time Delay
Wait until the next node is executed

Call Node
Make a phone call. Voice pricing will be added

SMS Send
Send SMS / text messages. SMS pricing will be applied

Edit Contact Node
Use information from your workflow to create or update contacts

Workflow Runner
Schedule workflows to run automatically

Percentage Node
Send a percentage of traffic from the previous node down different paths

Event Node
Variable & time decisioning

Condition Node
If/then decisioning

Computation Node
Variable computational decisioning

APIs

Use restful APIs to build communications capabilities into any application.

Send SMS
Make calls
Provision numbers

Simple, usage-based pricing

Send SMS
Send local, toll-free, & short code SMS
See text message pricing

Make Call
Make local, toll-free, & international voice calls
See voice pricing

Provision Phone Numbers
Search, purchase, release, and move phone numbers + manage number sets
See phone number pricing

OTP
One-time password SMS
$0.02

Carrier Lookup
Identify carrier identity and attributes
$0.0003

Email
Per-email cost
$0.0050

Group Call
Call multiple participants at once
$0.0013

Billing
Pull usage for both parent and child sub-accounts

Sub-Accounts
Unlimited sub-accounts

Status Page
Real-time view of our network uptime

Webhooks
Add, get, delete, and edit webhooks

Workflow
Get, add, and edit workflows and add a new workflow runner to send text messages to your contacts

Contacts
Keep conversations organized and intact with get, add, search, edit, and archive

Conversations
All messages between a phone number and a recipient are part of a conversation. Get existing conversations and re-engage with them

SMS Templates
Control content and dynamically insert data with pre-defined templates

Short Code
Control fields on your short code

DNC Rules
Manage internal DNC and prevent unwanted contact

Time Zones
Get your system time zone via API.

Assets
Manage your library of assets from API commands: get, delete, and upload

Cloud Contact Center
Control hundreds of features of both the admin and agent interface via API

The communication tools you need, at the price you want

Data Security and Code of Conduct

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