Ytel Blog

10 Steps to Spend Less Time Selling and More ...

Let's take a ridiculous look at how inefficient the sales process can be sometimes.

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RCS Messaging Progress Report: Landscape & Us...

Google's new RCS, or Rich Communication Services, is being touted as the successor to the text message. If you've ever been annoyed by the limitations inherent with traditional tex...

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Contact Center Agent Best Practices

One of the most important qualities a contact center sales agent can offer is a high level of customer service. According to the IBIS World Report, the industry’s second largest so...

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Perfect Your Outbound Dialing Strategy

What's so special about an outbound dialing strategy? Your company wants to improve connection rates and lower the amount of time and money that you spend making each sale. Your RO...

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The Perfect Telesales Script

Yes, we’re serious! You can develop a perfect outbound telesales script - after all, it’s your manuscript for success. Regardless of your market or the product you’re selling, the ...

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Best Practices to Optimize Outbound Dialing

In a customer experience driven world, businesses must either align with the needs of consumers or become irrelevant. For contact centers powering outbound dialing campaigns, there...

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Provide Great Customer Service: Outbound Chan...

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

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How Technology is Helping Customer Experience

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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How to Scare Away Potential Customers

Building a book of business is a difficult and delicate process. With a million different things that could derail a successful sell, it is extremely important to make sure your pr...

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Use Social Media to Ramp Up Customer Support

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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