Ytel Blog

The Contact Center Shift Towards Conversation...

By Brian Keep, Ytel  |  

If your contact center is on the brink of integrating with an SMS platform to power more interactions, read on for a few touch points that will make using SMS a no-brainer for your...

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How OTP Creates a Safer Ride-Sharing Experien...

By Paxton Kammermeier  |  

Ride sharing has become part of our every day driving experience, whether it is to save money on getting to and from the airport or making it home safely from a late night out. Alt...

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Productive & Creative Ways to Use SMS for You...

By Brandon Wells, Ytel  |  

As SMS becomes more of an adopted method of communication for businesses and consumers to communicate, the question pivots from why should we use SMS to chat with an audience to ho...

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Industry Guide: How Non-Profits Can Use Voice

By Hanna Walther, Ytel  |  

The phone is an incredibly powerful tool for many sectors and industries. Nonprofits have unique goals and communication is the biggest driving factor for donations, awareness, att...

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Department Guide: SMS Use Cases for Your HR D...

By Sean Dailey, Ytel  |  

How do you communicate with internal employees? Is it efficient? Do you get responses back? If you answered no to either of these questions, SMS may be the right fit for you. As an...

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Your Business Number is Getting Texts Whether...

By Alex Treichler, Ytel  |  

Yes, you read that right. If the business numbers you use on marketing collateral, your website, business cards, etc. is not enabled to receive text messages, you're leaving so muc...

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Our Top Company Qualities that Foster a Healt...

By Sean Dailey, Ytel  |  

What qualities make up a good company? The foundation and qualities that establish good culture begin with people. Let's discuss the positive qualities to look for in a company, wh...

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SMS Use Cases & Best Practices: eCommerce

By Brandon Wells, Ytel  |  

eCommerce is a massive market that experiences huge growth year over year - consumers are flocking to online shopping because the experience is so seamless and can be done from the...

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Looking to Boost your Hiring Process? Try SMS...

By Sean Dailey, Ytel  |  

While contacting candidates via text is still considered a non-traditional approach to the recruiting process, it can totally transform the entire process for both recruiting manag...

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The ROI on Investing in Company Culture

By Sean Dailey, Ytel  |  

Some may be skeptical on the positive effect that a healthy culture has on a company, its employees, and customers. While some may argue that culture is an intangible part of a com...

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