Our journey began with a deep understanding of the challenges faced in the direct response and contact center industries, where fragmented and costly systems hindered the true potential of B2C brands. Recognizing the need for a cohesive solution, our founders, equipped with extensive industry experience, envisioned a platform that would not only streamline communication but also magnify the impact of sales efforts.
2012 - Ytel is Founded
Modern Carrier-Grade Network Built Contact Center Launched.
90 Days Later
2015 - X5 Launched
Feedback from customers allows our team to deploy over 200+ inbound technical capabilities added to our contact center suite
2016 - Growth
Series A Investment from Argentum Group
2017 - API Launches
Customers begin building Voice and SMS communications on top of Ytel's carrier grade network using simple APIs
2018 - Throttle Up
Ytel increases staff & deploys capital to meet customer demand. Multiple systems are combined into one universe. Partnership with Google & GoTransverse begins allowing Ytel to further scale
2019 - Workflow
Drag & Drop Editor to deploy customer journeys with no code is launched. Developers can now write once and business users can change often
2020 - Software & Global Pandemic
Ytel helps tens of thousands of end-users transition to at-home work models and rapidly deploys updated Call Tracking, WebRTC, Verified SMS/Voice, Webhooks, and additional reporting
2021 - New Workflow Nodes & Unlimited Scale
Added several new nodes and features to Workflow and added auto-scaling to our 'runners' allowing enterprises to create, deploy, and manage large workloads with ease
2022 - Webphone
Ytel adds unified communications as a service to accelerate end-to-end customer communications and deliver a more unified experience across the Ytel product stack.
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