“Happy customers, rewarding work culture, and innovative software are the three main ingredients that define Ytel.”
Prior to Ytel, our founding team worked in the direct response and contact center industries piecing together multiple, expensive systems that allowed B2C brands to measure their advertising return on investment and route calls to the best agents. The challenge for our clients was to use and manage all of these systems – and we saw an opportunity to solve that problem.
In 2012, we organized a team of communication experts and set out on a journey to build a carrier-grade network and a minimum viable contact center in the cloud.
Over the years, we've gained insight into how our customers' businesses operate. It's now our goal to use our network, software, and teams to accelerate client performance with CPaaS, CCaaS, and UCaaS.
2012 - Ytel is Founded
Modern Carrier-Grade Network Built Contact Center Launched.
90 Days Later
2015 - X5 Launched
Feedback from customers allows our team to deploy over 200+ inbound technical capabilities added to our contact center suite
2016 - Growth
Series A Investment from Argentum Group
2017 - API Launches
Customers begin building Voice and SMS communications on top of Ytel's carrier grade network using simple APIs
2018 - Throttle Up
Ytel increases staff & deploys capital to meet customer demand. Multiple systems are combined into one universe. Partnership with Google & GoTransverse begins allowing Ytel to further scale
2019 - Workflow
Drag & Drop Editor to deploy customer journeys with no code is launched. Developers can now write once and business users can change often
2020 - Software & Global Pandemic
Ytel helps tens of thousands of end-users transition to at-home work models and rapidly deploys updated Call Tracking, WebRTC, Verified SMS/Voice, Webhooks, and additional reporting
2021 - New Workflow Nodes & Unlimited Scale
Added several new nodes and features to Workflow and added auto-scaling to our 'runners' allowing enterprises to create, deploy, and manage large workloads with ease
2022 - Webphone
Ytel adds unified communications as a service to accelerate end-to-end customer communications and deliver a more unified experience across the Ytel product stack.
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