Prior to Ytel, our founding team worked in the direct response and contact center industries piecing together multiple, expensive systems that allowed B2C brands to measure their advertising return on investment and route calls to the best agents. The challenge for our clients was to use and manage all of these systems – and we saw an opportunity to solve that problem.

In 2012, we organized a team of communication experts and set out on a journey to build a carrier-grade network and a minimum viable contact center in the cloud.

Over the years, we've gained insight into how our customers' businesses operate. It's now our goal to use our network, software, and teams to accelerate client performance with CPaaS, CCaaS, and UCaaS.