Ytel Blog

How Technology is Helping Customer Experience

By Wes Wise, Ytel  |  

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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How to Scare Away Potential Customers

By Sean Dailey, Ytel  |  

Building a book of business is a difficult and delicate process. With a million different things that could derail a successful sell, it is extremely important to make sure your pr...

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Use Social Media to Ramp Up Customer Support

By Hanna Walther, Ytel  |  

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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Why Personalization In SMS is Dominating the ...

By Eric Madura, Ytel  |  

Using personalization tokens within your SMS platform is a simple but powerful way to continue building rapport with your existing customers. This post discusses the how and why!

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Leveraging SMS for a Small Business: 3 Benefi...

By Jeremy Bradley, Ytel  |  

SMS for small business doesn't have to be intimidating. We're sharing a few powerful benefits to using text to communicate with customers and leads in a way that isn't pushy and is...

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The Contact Center Shift Towards Conversation...

By Brian Keep, Ytel  |  

If your contact center is on the brink of integrating with an SMS platform to power more interactions, read on for a few touch points that will make using SMS a no-brainer for your...

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How OTP Creates a Safer Ride-Sharing Experien...

By Paxton Kammermeier  |  

Ride sharing has become part of our every day driving experience, whether it is to save money on getting to and from the airport or making it home safely from a late night out. Alt...

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Productive & Creative Ways to Use SMS for You...

By Brandon Wells, Ytel  |  

As SMS becomes more of an adopted method of communication for businesses and consumers to communicate, the question pivots from why should we use SMS to chat with an audience to ho...

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Industry Guide: How Non-Profits Can Use Voice

By Hanna Walther, Ytel  |  

The phone is an incredibly powerful tool for many sectors and industries. Nonprofits have unique goals and communication is the biggest driving factor for donations, awareness, att...

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Department Guide: SMS Use Cases for Your HR D...

By Sean Dailey, Ytel  |  

How do you communicate with internal employees? Is it efficient? Do you get responses back? If you answered no to either of these questions, SMS may be the right fit for you. As an...

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