Ytel Blog

Best Practices to Optimize Outbound Dialing

In a customer experience driven world, businesses must either align with the needs of consumers or become irrelevant. For contact centers powering outbound dialing campaigns, there...

Continue Reading →

Provide Great Customer Service: Outbound Chan...

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

Continue Reading →

How Technology is Helping Customer Experience

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

Continue Reading →

How to Scare Away Potential Customers

Building a book of business is a difficult and delicate process. With a million different things that could derail a successful sell, it is extremely important to make sure your pr...

Continue Reading →

Use Social Media to Ramp Up Customer Support

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

Continue Reading →

Why Personalization In SMS is Dominating the ...

Using personalization tokens within your SMS platform is a simple but powerful way to continue building rapport with your existing customers. This post discusses the how and why!

Continue Reading →

Leveraging SMS for a Small Business: 3 Benefi...

SMS for small business doesn't have to be intimidating. We're sharing a few powerful benefits to using text to communicate with customers and leads in a way that isn't pushy and is...

Continue Reading →

The Contact Center Shift Towards Conversation...

If your contact center is on the brink of integrating with an SMS platform to power more interactions, read on for a few touch points that will make using SMS a no-brainer for your...

Continue Reading →

How OTP Creates a Safer Ride-Sharing Experien...

Ride sharing has become part of our every day driving experience, whether it is to save money on getting to and from the airport or making it home safely from a late night out. Alt...

Continue Reading →

Productive & Creative Ways to Use SMS for You...

As SMS becomes more of an adopted method of communication for businesses and consumers to communicate, the question pivots from why should we use SMS to chat with an audience to ho...

Continue Reading →