Ytel Blog

Perfect Your Outbound Dialing Strategy

By Patrick Kennedy, Ytel  |  

What's so special about an outbound dialing strategy? Your company wants to improve connection rates and lower the amount of time and money that you spend making each sale. Your RO...

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The Perfect Telesales Script

By Brandon Wells, Ytel  |  

Yes, we’re serious! You can develop a perfect outbound telesales script - after all, it’s your manuscript for success. Regardless of your market or the product you’re selling, the ...

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Best Practices to Optimize Outbound Dialing

By Hanna Walther, Ytel  |  

In a customer experience driven world, businesses must either align with the needs of consumers or become irrelevant. For contact centers powering outbound dialing campaigns, there...

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Provide Great Customer Service: Outbound Chan...

By Alex Treichler, Ytel  |  

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

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How Technology is Helping Customer Experience

By Wes Wise, Ytel  |  

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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How to Scare Away Potential Customers

By Sean Dailey, Ytel  |  

Building a book of business is a difficult and delicate process. With a million different things that could derail a successful sell, it is extremely important to make sure your pr...

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Use Social Media to Ramp Up Customer Support

By Hanna Walther, Ytel  |  

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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Why Personalization In SMS is Dominating the ...

By Eric Madura, Ytel  |  

Using personalization tokens within your SMS platform is a simple but powerful way to continue building rapport with your existing customers. This post discusses the how and why!

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Leveraging SMS for a Small Business: 3 Benefi...

By Jeremy Bradley, Ytel  |  

SMS for small business doesn't have to be intimidating. We're sharing a few powerful benefits to using text to communicate with customers and leads in a way that isn't pushy and is...

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The Contact Center Shift Towards Conversation...

By Brian Keep, Ytel  |  

If your contact center is on the brink of integrating with an SMS platform to power more interactions, read on for a few touch points that will make using SMS a no-brainer for your...

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