Ytel Blog

7 Easy Ways to Turn Impressions into Conversa...

If your job is to effectively turn marketing dollars into quality conversations with new leads, then we know how tough your job is. You're faced with increased competition, changes...

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Customers are answering your calls with texts...

More and more people are replying back to calls from businesses with quick reply texts. Businesses need to be prepare to receive and respond to these text messages in a timely mann...

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Don’t leave Renters hanging, text enable your...

Renters are increasingly texting apartment leasing offices assuming the numbers have been text enabled and somebody will respond. Regardless of whether they have been told that the...

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10 Steps to Spend Less Time Selling and More ...

Let's take a ridiculous look at how inefficient the sales process can be sometimes.

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RCS Messaging Progress Report: Landscape &...

Google's new RCS, or Rich Communication Services, is being touted as the successor to the text message. If you've ever been annoyed by the limitations inherent with traditional tex...

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Contact Center Agent Best Practices

One of the most important qualities a contact center sales agent can offer is a high level of customer service. According to the IBIS World Report, the industry’s second largest so...

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Perfect Your Outbound Dialing Strategy

What's so special about an outbound dialing strategy? Your company wants to improve connection rates and lower the amount of time and money that you spend making each sale. Your RO...

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The Perfect Telesales Script

Yes, we’re serious! You can develop a perfect outbound telesales script - after all, it’s your manuscript for success. Regardless of your market or the product you’re selling, the ...

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Best Practices to Optimize Outbound Dialing

In a customer experience driven world, businesses must either align with the needs of consumers or become irrelevant. For contact centers powering outbound dialing campaigns, there...

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Provide Great Customer Service: Outbound Chan...

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

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