Ytel Blog

The ROI on Investing in Company Culture

Some may be skeptical on the positive effect that a healthy culture has on a company, its employees, and customers. While some may argue that culture is an intangible part of a com...

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SMS Guides: Best Practices for Outbound Text ...

SMS is the king of communication for B2C. Once your business aligns with this reality, the sky is the limit. To help make the transition to fully adapting SMS a smooth process, we'...

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Voice Guides: Best Practices For Outbound Dia...

Outbound dialing, sometimes known as cold calling, can be a brutal contact method to engage with and interest prospects. You may have a 'warm lead' list, but it can still be a grin...

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Conversational Messaging: Causing marketing, ...

What do sales, marketing, and support all have in common? Well, a few things... but at the top of the priority list is simple - people! Each of these departments has direct interac...

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3 Ways Ytel Account Managers Drive Customer S...

Whether your team is building a new campaign or adding communication capabilities to your platform, having an account manager help drive your team to success and assist in reaching...

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6 Reasons Why SMS is the Answer for Customer ...

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

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The SMS & Voice Blend for Sales Teams

Struggling to find the sweet spot on how to successfully contact and get in touch with prospects? Two of the strongest channels for promoting a product, boosting brand awareness, a...

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Why Your Prospects Want to Text You First

We talk a lot about SMS (text messaging) and the way it can influence your lead generation in a positive way. Outbound SMS marketing campaigns are a tried and true method to foster...

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Programmable APIs make it easy to add SMS & v...

Delivering positive customer experiences is a high priority for businesses across industries. Whether a customer is booking a trip, following up on a purchase, or checking the stat...

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A Guide to Integrating Communication Capabili...

The first interaction someone has with your customer's business… Is it going to your website? A phone call from a Facebook Ad? Trying to build a niche CRM is no easy task. Most com...

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