Ytel Blog

Perfect Your Outbound Dialing Strategy

What's so special about an outbound dialing strategy? Your company wants to improve connection rates and lower the amount of time and money that you spend making each sale. Your RO...

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The Perfect Telesales Script

Yes, we’re serious! You can develop a perfect outbound telesales script - after all, it’s your manuscript for success. Regardless of your market or the product you’re selling, the ...

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Best Practices to Optimize Outbound Dialing

In a customer experience driven world, businesses must either align with the needs of consumers or become irrelevant. For contact centers powering outbound dialing campaigns, there...

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Provide Great Customer Service: Outbound Chan...

So you have optimized all of your outreach potential into an multi-channel platform... congratulations! Your customers can now reach you in a number of ways, and your company gets ...

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How Technology is Helping Customer Experience

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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How to Scare Away Potential Customers

Building a book of business is a difficult and delicate process. With a million different things that could derail a successful sell, it is extremely important to make sure your pr...

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Use Social Media to Ramp Up Customer Support

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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Why Personalization In SMS is Dominating the ...

Using personalization tokens within your SMS platform is a simple but powerful way to continue building rapport with your existing customers. This post discusses the how and why!

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Leveraging SMS for a Small Business: 3 Benefi...

SMS for small business doesn't have to be intimidating. We're sharing a few powerful benefits to using text to communicate with customers and leads in a way that isn't pushy and is...

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The Contact Center Shift Towards Conversation...

If your contact center is on the brink of integrating with an SMS platform to power more interactions, read on for a few touch points that will make using SMS a no-brainer for your...

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