Although government compliance may seem like a hassle on the surface, consider the pros and cons of communications regulations for your business.
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Creating compliant short code opt-ins can be a challenge if you aren't following best practices put in place by the TCPA & FCC. We're here to help!
We're sharing a few mind mapping apps that foster brainstorming and creative thinking on the blog. If you're a writer or collaborator, this post is...
Ask.Ytel partner Call Criteria is sharing the ways to use small talk to your advantage on customer service phone calls by exploring deeper into the...
This post covers QA techniques every call center should deploy in order to remain efficient, productive and to grow and scale your team.
A new feature in Ytel Contact Center allows the visually impaired to work more efficiently on computers with the assistance of the JAWS screen reader.
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