The 411 on Telephone Carriers

Richard Kaplan, Ytel |  
In the complex world of telecom,  terms and phrases are used frequently without much explanation given. As a carrier ourselves, we want to educate businesses on what these terms mean so they can fully understand the ins and outs of the industry and where their business fits in. Read on for more information on carriers and the roll they play!

We want to educate businesses on what various telecom terms mean so they can fully understand the ins and outs of the industry and where their business fits in. Today, we're talking carriers!

First, let's cover the basics. 

What is a Carrier?

Any business who has authorization to operate a telecom network is considered a carrier. A telephone carrier is the piece of the equation who makes it possible to connect phone calls. Without the carrier, there is no connection on the line. Which leads us to our next introduction - the service provider! 

What is a Service Provider? 

A service provider is the component most people are more familiar with - they're the ones who sell the service to consumers and businesses, such as Verizon or AT&T, among others. This is who consumers maintain a contract with, and gain access to products and features along with their service. Some of these companies have been around since the 1800s when telephony was born.

What can a Carrier do for your business? 

In addition to their standard offerings, carriers can offer IT support, provide telephony and business guidance, and give you an expert consultation on what your organization needs, just to name a few. They can also monitor your expenses and advise on costs related to telecom services and needs.

What Carriers Offer

In telecom, redundancy refers to the components of a network (servers, operating systems, etc.) that serve as back up should the primary resource fail for any reason.  Redundancy is basically a Plan B for businesses when/ if Plan A fails. 

Customer Support
Whether it's on the phone or online, it's never been easier or faster to alleviate customer issues, build rapport, and  provide assistance and guidance in an efficient manner. Without these capabilities, a company's customer experience would be less than ideal in the digital age we live in. 

Better Communication 
With improved communication comes more collaboration which facilitates productivity, agility, and more. Because carriers promote the use of telephones and computers,  along with the entire mobile sector (tablets and smartphones) to increase productivity on the go. When teams are located nationally or globally, carriers provide the access for teams to collaborate with ease. 

Stay tuned for more information on carriers, and subscribe below to get updates when a new blog is live!
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About The Author

Richard Kaplan, Ytel

Richard leads our Carrier team and ensures that all our customers are up and running as quickly as possible, and coaches on industry best practices and compliance.

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