It can sometimes be difficult to predict how much you need to add to your account each month due to the varying charges throughout the billing cycle. We hear you and have taken steps to simplify the process.
Starting June 1, 2023, we will be consolidating all recurring monthly fees to be charged on the first day of each month. This means that any product or service that incurs a fixed monthly fee, such as extended call recording storage or DIDs/numbers, will be charged on the first day of each calendar month. We hope this change will make it easier for you to manage your finances and plan your budget accordingly.
As part of this change, we are also adjusting how these products and services are activated. Each will be charged a prorated fee at the time of purchase and then charged its regular monthly fee on the first day of the following calendar month. For example, if you enable the Inbox feature on the 19th of May, you will be charged a prorated amount upon activation and then your regular monthly fee will be charged on the 1st of June.
We are sending this announcement, along with others, to help you prepare for any adjustments you may need to make in your monthly budgeting planning. We understand that finances can be a stressful topic for any business, and we want to alleviate that stress by making this change at your request.
Thank you for your continued support and please don't hesitate to reach out if you have any questions or concerns.
With any change comes questions. We’ve included the most important ones below.
Q: Why are we making this change?
A: You asked for it! We have received a number of requests for a more simplified billing method, with moving the recurring monthly fee charges to the 1st being the most requested change.
Q: Which recurring fees are impacted?
A: All of them! This includes Extended Call Recording Storage, Numbers (DIDs), Call Protection, Number Reputation Management, Branded CallerID, Support Packages, and others!
Q: Where are the fees disclosed?
A: Pricing is available by logging in to your account and clicking on Settings > Billing > Pricing
As always, our amazing Customer Support team is here to help with any questions you may have. We’re here weekdays from 6-6 Pacific. Please feel free to open a chat or send an email to email@example.com and we’ll be happy to help.