
Blog
Posts by Brian Keep, Ytel:



The Contact Center Shift Towards Conversational Interactions
If your contact center is on the brink of integrating with an SMS platform to power more...

Working with a Hands-on partner vs. the other guys: What's the Difference?
Whatever market or industry you're in, as you shop around for services your business requires,...

A Seamless CPaaS Integration Boosts Business Results
Few things are more frustrating to customers than having to wait for an answer. When you're able to...

Why SaaS Companies Need CPaaS for Customer Engagement
See how using a CPaaS can help bring together your service team and customers to increase retention...

The Organizations That Regulate Compliance
While communications vehicles are excellent for growing profit margins, the U.S. government has...

Hiring Customer Service & Sales reps: Key Qualities
Hiring agents is an essential part of growing any business. While so many other factors can...

5 Key Points Agents Should (Always) Know
As you hire and train new call center agents, it's crucial to focus on a few key customer service...

RCS Powers P2A Interactions, Not Just A2P
We’ve talked a lot about RCS and the benefits it offers for businesses to interact in new ways, but...

Chat Bots & Automation: The Good, Bad & Ugly
With strong advantages and disadvantages, it's typically a controversial choice for organizations...

SMS Campaigns: Compliance Guidelines
SMS marketing campaigns are a successful way for businesses to communicate with their audience. The...