Ytel Blog

Chat Bots & Automation: The Good, Bad &am...

Chat bots are a conversational UI tool that allows companies to automate their interactions with customers and leads. With strong advantages and disadvantages, it's typically a con...

Continue Reading →

SMS Campaigns: Compliance Guidelines

Sending SMS marketing campaigns can be a hugely successful way for businesses to communicate with their audience. The biggest (and arguably, most complex) factor here is following ...

Continue Reading →

Universal Adoption for RCS Expected by 2020

With RCS on the horizon on a universal level in the coming years, the best move for businesses that send SMS and plan to implement RCS is simple - preparation. We're sharing a few ...

Continue Reading →

From SMS to Messaging Apps & Now... RCS

RCS combines the universal adoption of SMS with the feature richness of messaging apps to deliver the next generation of text messaging. But RCS isn’t just an SMS replacement, it’s...

Continue Reading →

RCS: The New Frontier of Text Messaging

Are you communicating with leads via text? If so, there's a channel propelling SMS beyond what businesses and consumers expect to see when they open a text message on their device....

Continue Reading →

Short Code vs. Long Code: SMS 411

So you want to implement SMS into your marketing strategy. Now you need to decide on using short code or long code for your campaigns. What’s the difference, you ask? Check out thi...

Continue Reading →

SMS Marketing: More than Just Branding Buzz

Businesses who implement SMS into their lead generation and marketing strategies are listening to the communication wants of their target audience(s) and  following suit. Isn't it ...

Continue Reading →

Why We Love an Open, Collaborative Office

Open workspaces are the greatest thing since sliced bread! Well, we think so, anyway. An open office encourages collaboration, communication, and the steady flow of ideas. These ar...

Continue Reading →

Preventing Call Center Agent Burnout

Agent burnout is a hot topic in call centers because it happens often and can be difficult to combat; taking preventative measures to ensure your agents feel challenged, appreciate...

Continue Reading →

Customer Service Metrics: What Are You Measur...

The Big Data age of cultivating statistics for their own sake has moved on into a new era of Relevant Data. By all means, use all of your available resources to get as much data as...

Continue Reading →