Our predictive dialer automatically dials leads and only connects agents to calls that are actually answered by people.
Agents won't need to listen to unanswered calls, busy signals, disconnected lines, or answers from answering machines and other automatic devices.
The dialer software does this by using statistical algorithms to minimize the time that agents spend waiting between conversations while minimizing the occurrence of someone answering when no agent is available.
Call 855-217-8272 to Talk to an Expert
Manage your contacts directly in the Ytel System and view conversations with your customers in context across multiple channels.
Use the Ytel content management system to preview your messages. Then start your campaign and store all your message templates securely in the cloud for future use.
Support for what you need and when you need it. We can't wait to help guide you through the possibilities of what you can build.
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Ytel uses a suite of cloud computing services that runs on the same infrastructure that Google uses internally for its end-user products. That means scale.
A single platform to manage and orchestrate every customer engagement. It’s simple to get started, and easy to use, complete with an in-house guided experience, every step of the way.
The founders of Ytel have over 25 years of telecommunications and technology experience.
You want more than just a platform, you want a partner who will help you grow. Other companies are done with the relationship after the sale is complete. Ytel is here to help your business grow today, tomorrow and in the future.
"Unlike other platforms, Ytel supported Agents to simply login and continue client communications. Contact Center has helped us continue to march toward the domination of the contact center industry and supporting our clients."
- Jonathan Lauer, CTO, CallCore
Explore
Experience a worry-free transition when you upgrade to Ytel’s Contact Center. You won’t have to worry about losing time or money thanks to the easy-to-use and agent-friendly interface.
98.9% average satisfaction
100% U.S.-based support, via online chat, email, and phone.
As a carrier, Ytel knows the science behind outbound calls. No one else can ensure the highest percentage of calls connected in the industry like we can.
Tier 1 connectivity (with average uptime 99.99%)
Nationally recognized for cloud-based communications
Create bots to automatically respond to texts and take action when customers reach different steps along the customer journey.
SSAE16/SOC 1 compliant security
Onboarding
We will help you onboard your staff and get them going quickly.
You want more than just a platform, you want a partner who will help you grow. Other companies are done with the relationship after the sale is complete. Ytel is here to help your business grow today, tomorrow and in the future.
Each customer has a dedicated technical account manager with call center experience to lend assistance.
A technical account manager or engineer is available all hours to help solve your problems.
Support staff are fully certified and are industry experts who have worked in call centers.
Simple Monthly Pricing
Get Started
Get Started
Get Started
