Fifth Generation Cloud Contact Center

Inbound | Outbound | Blended

Maximize Agent Performance

Support your agents by providing software that utilizes advanced features to optimize the structure of your business. Increase your contact center’s productivity with Cloud Contact Center and meet your goals in the most efficient environment possible. X5’s  intuitive interface promotes an increased adoption rate and a seamless experience for inbound and outbound calling.

  • Train agents in less than 30 minutes
  • Intuitive interface that guides agents
  • Real-time agent performance reports

Built-In Flexibility

Scale agents in real-time, allowing your contact center to operate at peak performance all day, every day. Depending on your business model, Cloud Contact Center is built to cater to traditional or multi-location contact centers.  Based on custom settings, your contact center can adjust agent roles in order to meet inbound and outbound call volume needs automatically.

  • No software installation required
  • Control entire system from admin panel
  • Custom settings for optimized calling

Reliability You Can Trust

Put your mind at ease with the security of our full-service carrier and a company-owned network. With a U.S. based Smart Support team available 24/7, you’ll have peace of mind knowing your business is in the hands of industry experts. And we certainly don’t take that responsibility lightly.

  • SSAE16/ SOC 1 compliant security
  • Ytel engineers work directly with our customers
  • Tier-1 Connectivity

Features that Make X5 Unique

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