Ytel Blog

Posts by Eric Madura, Ytel :

Ytel Smart Support Powers through 2017

By Eric Madura, Ytel  |  

2017 was a fantastic year for Ytel Smart Support, our Customer Service and Support team. We take great pride in our Support being the best in the industry and we continue achieving...

Continue Reading →

Customer Support Trends: Our 2018 Watch List

By Eric Madura, Ytel  |  

The customer service industry is one that continues to change and innovate, and 2018 will be no exception. With the adaption of AI, personalization, new data and much more, any pla...

Continue Reading →

Why Good Support is Better than Fast Support

By Eric Madura, Ytel  |  

It is very important to work with a company who employs great customer support. Note that great customer support does not necessarily mean fast customer support. Good support is al...

Continue Reading →

Customer Experience Phrases to Avoid

By Eric Madura, Ytel  |  

We've all experienced poor customer service - the person on the phone says the wrong thing, treats you rudely, or is deliberately unhelpful. Once you get burned this way, it's hard...

Continue Reading →

Customers Are the Fuel Behind  Your Business

By Eric Madura, Ytel  |  

Customers fuel your business... this shouldn't be news to you! In order to ensure they're having the best possible experience, following the steps in this blog post will guarantee ...

Continue Reading →

Training vs. Coaching: Best Learning Processe...

By Eric Madura, Ytel  |  

When you want your employees to learn a new skill, the way that you teach them is just as important as what you teach them. There is a difference between training and coaching, and...

Continue Reading →

How To Really Win Your Customers Over

By Eric Madura, Ytel  |  

Are your customers happy? You may think so, but how do you really know? Taking the time to grow and maintain your customer relationships is one of the best business moves you’ll ev...

Continue Reading →

Create Customer Loyalty with Millennials

By Eric Madura, Ytel  |  

The millennial generation marks a definitive change in the way that people think. Millennials are the first generation of people to grow up in the Information Age - people who cons...

Continue Reading →

Evaluations to Make Before Switching Solution...

By Eric Madura, Ytel  |  

Evaluating new business solutions is an essential part of efficient workflow application. There is so much to consider; cost, efficiency, productivity, transitioning, the downtime,...

Continue Reading →

Customer Support: Tips from Leadership

By Eric Madura, Ytel  |  

Customer support - absolutely necessary for your business, yet very easy to screw up. Having the best agents is key, there’s no doubt about that. As far as technology goes, things ...

Continue Reading →
New call-to-action