Ytel Blog

Use Social Media to Ramp Up Customer Support

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

Continue Reading →

Conversational Messaging: Causing marketing, ...

What do sales, marketing, and support all have in common? Well, a few things... but at the top of the priority list is simple - people! Each of these departments has direct interac...

Continue Reading →

3 Ways Ytel Account Managers Drive Customer S...

Whether your team is building a new campaign or adding communication capabilities to your platform, having an account manager help drive your team to success and assist in reaching...

Continue Reading →

6 Reasons Why SMS is the Answer for Customer ...

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

Continue Reading →

Trying to Provide a Better Customer Experienc...

Customer experience is one of the fastest growing trends we've seen in the last few years. Businesses who understand the importance of their customers are working hard to adapt and...

Continue Reading →

SMS for Nonprofits and Religious Organization...

Nonprofits and religious organizations have unique communications needs; from organizing events to creating awareness for a cause, there’s always something newsworthy to be conveye...

Continue Reading →

Customer Retention for SaaS Companies

No pretending here, as SaaS (Software as a Service) companies provide both a software and a service, they must truly excel at both fronts. When the average SaaS startup takes 11 mo...

Continue Reading →

Customer Culture: Does Your Business Measure ...

From the talk at the coffee machine in the break room to the ritual Monday morning meetings, every company has a culture. A culture that defines the company personality and workpla...

Continue Reading →

4 Ways Business Texting Powers Customer Servi...

You’re swamped at work but have a quick question about your appointment for tomorrow. No time to make a phone call, so try a text message to their business number. No response. It’...

Continue Reading →

SMS for Customer Service Teams

The modern tendency towards sending more SMS than email or phone calls simultaneously creates challenges – and opportunities – for companies that take pride in their customer servi...

Continue Reading →