Ytel Blog

7 Easy Ways to Turn Impressions into Conversa...

If your job is to effectively turn marketing dollars into quality conversations with new leads, then we know how tough your job is. You're faced with increased competition, changes...

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How Technology is Helping Customer Experience

 When all else is equal, customer service makes the difference in the success of a business. There have been many incredible recent innovations in technology, specifically geared t...

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Use Social Media to Ramp Up Customer Support

It's a digital world, we're all just living in it. We've talked in great lengths about the importance of businesses being present online and contributing to the conversation. Using...

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Conversational Messaging: Causing marketing, ...

What do sales, marketing, and support all have in common? Well, a few things... but at the top of the priority list is simple - people! Each of these departments has direct interac...

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3 Ways Ytel Account Managers Drive Customer S...

Whether your team is building a new campaign or adding communication capabilities to your platform, having an account manager help drive your team to success and assist in reaching...

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6 Reasons Why SMS is the Answer for Customer ...

Is your customer service team constantly feeling swamped, understaffed, and at their wits end with the amount of support tickets in their inbox each day? There's a lot to be said a...

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Trying to Provide a Better Customer Experienc...

Customer experience is one of the fastest growing trends we've seen in the last few years. Businesses who understand the importance of their customers are working hard to adapt and...

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SMS for Nonprofits and Religious Organization...

Nonprofits and religious organizations have unique communications needs; from organizing events to creating awareness for a cause, there’s always something newsworthy to be conveye...

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Customer Retention for SaaS Companies

No pretending here, as SaaS (Software as a Service) companies provide both a software and a service, they must truly excel at both fronts. When the average SaaS startup takes 11 mo...

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Customer Culture: Does Your Business Measure ...

From the talk at the coffee machine in the break room to the ritual Monday morning meetings, every company has a culture. A culture that defines the company personality and workpla...

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